virtual care coordination and out-of-hours support

Company Overview

A\&B Healthcare Ltd is a dynamic, family\-run organisation dedicated to providing compassionate home\-based care. We strive to deliver a high standard of support that feels like an extension of family, offering an alternative to residential care for our clients within the comfort of their own homes.

Job Overview \- *Candidates for this position must be based in the East Riding area to have a good knowledge of our working area.*

We are seeking an energetic and detail\-oriented Virtual Care Coordinator to join our team in delivering out\-of\-hours support and coordinating care services remotely. This vital role involves managing client needs outside regular hours, ensuring seamless communication between clients, families, and care teams, and providing exceptional support that enhances the wellbeing of those we care for.

Responsibilities

• Act as the primary point of contact for staff, clients and their families during out\-of\-hours periods, including evenings, nights, weekends, and holidays


• Coordinate urgent and routine care requests efficiently, ensuring timely responses and appropriate action plans


• Communicate clearly with care staff, healthcare professionals, and family members to relay important information and updates


• Maintain accurate records of all interactions and incidents in compliance with company policies


• Support scheduling adjustments and resource allocation to meet fluctuating client needs during out\-of\-hours shifts


• Covering sickness


• Provide reassurance and empathetic support to clients experiencing emergencies or distress outside standard hours

Skills and requirements

• Excellent communication skills with a positive, proactive attitude


• Ability to work independently in a fast\-paced environment during out\-of\-hours shifts


• Strong problem\-solving skills with a focus on delivering timely solutions


• Compassionate approach to client support with a focus on quality care delivery


• Flexibility to work evenings, nights, weekends, and holiday shifts as needed

Join us in making a meaningful difference by providing reliable virtual support that empowers our clients to live comfortably at home. Your dedication will help us uphold our commitment to compassionate care while enjoying a supportive environment that values your skills and contributions.

Pay: £13\.50 per hour

Expected hours: No less than 5\.0 per week

Work Location: Remote

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