Vice President (m/w/d) Customer Services Interiors

These are your tasks:

• In this role, you will take end‑to‑end responsibility for the entire Customer Service organization for Cabin Interiors \& Monuments.


• You will oversee all Customer Service activities, including technical support, technical documentation, spare parts business management, as well as pricing strategies, commercial policies, and contract management.


• Managing customer interfaces, preparing executive reports, and conducting regular performance reviews will be key aspects of your responsibilities.


• You will drive Continuous Improvement Management across the organization by optimizing processes, applications, and operational performance.


• Additionally, you will hold the central functional responsibility for IT program management, including the strategic development of IT systems, data analytics, digital transformation initiatives, and the execution of related projects.

Who we are looking for:

• A completed degree in Business Administration, Industrial Engineering, or a comparable field is required.


• Several years of professional experience in Customer Service, program management, or a related function distinguish your profile.


• Strong experience in managing customer interfaces, driving performance reviews, and handling complex service organizations is essential.


• Solid understanding of IT program management, digital transformation, and data analytics supports your ability to drive continuous improvement initiatives.


• Excellent communication and stakeholder management skills, combined with a structured and results‑oriented working style, complete your profile.


• Work location: Laupheim


• Job Level:

+ Professional

• Working time: Full time


• Employment contract: permanent


• Division: Diehl Aviation


• Start: Immediately

Applications from severely disabled candidates (m/f/d) will be given preferential consideration in the case of equal suitability. If you wish, please indicate your severely disabled (SB) status in your application on a voluntary basis.

These are your potential benefits

• Professional and personal development


• Company Bike


• Tariff compensation


• Flexible working hours


• Family\-owned company

Achieve what matters, with Diehl.
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Diehl Aviation Laupheim GmbH

Mazlum Urus

Fon: \+49 7392 703\-1049

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