Vice President, Client Operations Manager
Alternatives Transfer Agency — Manager (Vice President)
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting\-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
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We’re seeking a future team member for the role of Alternatives Transfer Agency — Manager (Vice President) to join our Alternatives Transfer Agency team. This role is located in Dublin, Ireland.
Role Overview
Lead a TA operations team supporting hedge and UCITS long\-only funds. Focus on dealing\-cycle execution, register maintenance, and controlled delivery. Drive efficiency and automation with technology and data, partnering across product/technology. Coordinate closely with AML/KYC, Tax (FATCA/CRS), and Client Service teams for policy, reporting, and client communications.
In this role, you’ll make an impact in the following ways:
- Oversight for daily dealing cycles and investor lifecycle (onboarding coordination, subs/reds, register updates), with a client\-obsessed focus on accuracy and timeliness.
- Own workflow management and capacity planning; deliver to SLAs and cut\-offs; Own It on escalations and remediation.
- Review/sign\-off core outputs; ensure data integrity across TA platforms, reinforcing a strong control mindset.
- Coordinate with AML/KYC for investor due diligence (policy and exceptions), balancing risk control with client experience.
- Coordinate with FATCA/CRS Teams for data and reporting obligations; maintain complete, accurate records and timely submissions.
- Interface with Client Service for escalations and service reviews; anticipate client needs and spark progress through insights and feedback loops.
- Oversee cash flow handoffs and reconciliations with custodians/administrators; ensure smooth operations and clear accountability.
- Administer fund/share\-class terms and events per prospectus and governing docs, including corporate actions and fee changes.
- Drive process simplification and automation (workflow tools, relevant AI use cases), staying curious about new ways to improve efficiency and quality.
- Partner with Product/Technology on enhancements; define requirements, lead UAT testing, and measure impact to run our company better.
- Bachelor’s degree or equivalent (finance/accounting/business preferred).
- 5–8 years TA/fund administration/investor services; hedge/UCITS exposure.
- 2–4 years people leadership in operations.
- Strong TA platforms/workflow experience; SLAs/KPIs, controls, and audit readiness.
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BNY is an Equal Employment Opportunity/Affirmative Action Employer \- Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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