Vendor Support Contractor

Accountabilities

• Onboard new users and provision accounts and credentials across relevant systems, ensuring access records remain accurate and current.


• Maintain vendor information, including rates, contact details, availability, and other key records in internal trackers.


• Prepare and send vendor communications, including announcements, bulk outreach, and targeted messages to vendors and linguists.


• Track communication responses, maintain accurate records, and follow up when required.


• Use existing vendor data to help project managers identify suitable vendors for specific projects based on language pairs, rates, availability, previous performance, and other relevant criteria.


• Respond to inbound questions from linguists and vendors, primarily through email, providing clear and professional support.


• Escalate questions or issues requiring specialized knowledge or additional internal input.


• Organize, file, and maintain digital documents and records so that information remains easy to locate and access.


• Maintain clear and consistent folder structures and documentation practices.


• Identify opportunities to streamline recurring workflows, improve efficiency, and introduce practical process improvements or automation.

• Strong organizational skills with excellent attention to detail and accuracy.


• Comfortable managing recurring administrative and operational tasks while maintaining consistent quality.


• Experience using mail merge or similar tools for bulk and targeted communications.


• Proficiency with Google Sheets, Google Docs, and Google Drive.


• Familiarity with shared email and customer/vendor communication platforms such as Front, Fin, or equivalent tools.


• Clear, professional written communication skills, particularly in an email-based working environment.


• Strong ability to work independently, prioritize tasks, and manage a steady volume of operational requests.


• Proactive, efficiency-oriented mindset with an interest in identifying opportunities for process improvement and automation.


• Strong follow-through and reliability when managing records, communications, and deadlines.


• Experience in vendor management, data management, coordination, localization, or a similar operational environment is a plus.


• Comfortable working remotely and collaborating with distributed teams.

• Fully remote working arrangement from Europe.


• Full-time contract engagement of approximately 40 hours per week.


• Rolling three-month contract terms, with an anticipated start as soon as possible.


• Opportunity to work within the international localization industry and support a growing vendor network.


• Hands-on role with responsibility for important operational workflows and vendor relationships.


• Flexible remote environment suited to independent, organized professionals.


• Opportunity to contribute process improvements and automation ideas that can directly improve operational efficiency.

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