Vendedor/a 16h EASTPAK - Barcelona

Principal Accountabilities

Under close supervision:

• Assists in maximizing store sales and achieving store sales goals


• Monitors sales progress and results against key targets


• Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement


• Ensures excellence in customer service in the store


• Monitors customer feedback and addresses customer concerns


• Perform a variety of routine assignments

• High school diploma or equivalent education; Associate’s degree preferred


• Minimum of one year of related experience preferred

• Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field


• May include multistep processes which requires a fairly detailed knowledge of the specialized area


• Requires extensive on\-the\-job or previous training and experience


• May require formal occupational training or certification


• Operative/Technician roles will typically operate more complex machinery/ processes

• Problems are known, defined, and readily apparent


• Issues may occasionally require some fact finding to solve


• Non\-routine issues typically escalated to more senior team member or supervisor


• Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations


• Refers to procedures, technical aids, co\-workers, and supervisors

• Interacts with a range of individuals both within and outside immediate team to convey basic information


• Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)


• Interaction is of a day\-to\-day nature, requiring a professional manner, customer service skills, common courtesy, and tact

• Supports the achievement of goals through personal effort in own work area


• Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles


• Required to achieve daily and weekly tasks under general supervision with work regularly checked

• Accountable for delivery of own work activities to agreed timescales and quality


• Performance measured against predefined service level requirements or equivalent metric


• Aware of costs and/or service level requirements and expectations

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