User Researcher

Job Information

Date Opened

22/05/2026
Job Type

Contract
Work Experience

5\+ years
Industry

Public Sector and Government
Salary

400\-420 outside IR 35
City

Staines
Province

Surrey
Country

United Kingdom
Postal Code

TW18
Job Description

About Scrumconnect Consulting

Scrumconnect Consulting is a multi\-award\-winning digital consultancy, recognized with prestigious UK IT awards such as Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organizational Excellence during the pandemic.

Our solutions have positively impacted over 40 million UK citizens, with successful delivery across key government departments including the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and more.

We specialize in user\-centred design, agile delivery, and creating technology that truly makes a difference.

We are looking for a skilled User Researcher to lead and deliver user research activities through the Beta phase of product development. This role focuses on understanding user needs, generating actionable insights, and ensuring that user\-centered design principles are embedded throughout the delivery lifecycle.

You will work closely with product, design, and engineering teams to shape services based on real user feedback and evidence.

Key Responsibilities

• Lead user research activities throughout the Beta phase of delivery


• Identify and recruit relevant user groups aligned to target audiences


• Plan and conduct research using a range of qualitative and quantitative methods


• Facilitate user sessions such as interviews, usability testing, and surveys


• Gather, analyse, and synthesize user insights into clear, actionable outputs


• Communicate research findings effectively to cross\-functional teams and stakeholders


• Influence product decisions by advocating for user\-centered design


• Collaborate closely with product managers, designers, and developers


• Ensure research activities align with Agile delivery practices


• Contribute to continuous improvement of research methods and processes

• Strong experience in user research within digital product environments


• Proficiency in a variety of user research methods and techniques


• Ability to translate research findings into actionable insights


• Experience in participant recruitment and user segmentation


• Strong analytical and problem\-solving capabilities


• Good understanding of Agile methodologies

• Excellent communication and storytelling skills


• Ability to present insights clearly to both technical and non\-technical audiences


• Strong stakeholder engagement and collaboration skills

• Ability to manage research activities independently and deliver outcomes


• Experience working in cross\-functional Agile teams


• Comfortable handling multiple priorities in a fast\-paced environment

• Experience working on Beta phase or live service improvements


• Familiarity with tools for research, prototyping, and analytics


• Background in UX, Human\-Computer Interaction, Psychology, or related fields

At Scrumconnect Consulting, we actively welcome applications from women, people from ethnic minority backgrounds, disabled people, those returning after a career break, and anyone currently underrepresented in senior data and analytics roles.

We are a Disability Confident Level 1 employer and are committed to providing reasonable adjustments throughout the recruitment process.

If you do not meet every requirement listed but feel this role is a strong match for your skills and experience, we encourage you to apply. Technical depth and genuine curiosity for data matter as much as any individual tool or qualification. Please reach out to discuss flexible working or reasonable adjustments at any stage of the recruitment process.

This listing is from indeed. View original listing ↗