UK - Client Success Manager
jobandtalent
London
permanent
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Responsibilities
- Oversee daily operations of the site, managing a team of 50+ workers to meet productivity and safety targets.
- Ensure compliance with health & safety regulations, maintaining zero lost-time incidents.
- Coordinate workforce scheduling to achieve 100% shift coverage and optimize labour costs.
- Liaise with clients and internal departments to meet service level agreements and client expectations.
- Champion adoption and usage of our product platform with team members, workers and clients.
- Conduct performance reviews with staff, providing coaching and support to help them meet their targets
- Supervise the accurate processing of rotas, holiday bookings, and absence tracking
- Support the onboarding, development, and engagement of workers on site
- Act as the key point of contact for all operational matters related to the account
- Lead weekly meetings with site managers and recruiters to review operational performance (e.g. absences, KPIs)
- Maintain excellent working relationships with client representatives and internal departments at Job&Talent
- Provide regular updates and reports on KPIs and service performance to internal and external stakeholders
- Investigate and respond to any service complaints, ensuring resolution and follow-up actions are completed
- Attend weekly meetings with clients to review performance, share insights, and gather service feedback
This listing is from ats_lever. View original listing ↗