UI/UX Director

Accountabilities

• Set creative and technical direction for UI/UX initiatives, balancing exceptional visual design with usability, performance, responsive behavior, accessibility, and technical feasibility.


• Lead a mobile-first design approach across websites, applications, and omnichannel experiences, ensuring consistent customer experiences across touchpoints.


• Oversee scalable design systems, component libraries, Figma Variables, design tokens, and front-end handoffs across multiple projects and clients.


• Provide design leadership for complex e-commerce initiatives involving platforms such as Shopify and Adobe Commerce, as well as technologies and frameworks such as React.js, HTML, CSS, and JavaScript.


• Establish and maintain high standards for visual consistency, micro-interactions, motion, craftsmanship, and WCAG accessibility compliance.


• Use data and customer insights to inform design strategy, identify meaningful opportunities, and strengthen the business impact of UX and UI decisions.


• Evaluate and integrate emerging AI tools and technologies to accelerate prototyping, streamline workflows, and improve team efficiency without compromising quality.


• Manage, mentor, and develop UX and UI designers while fostering a culture of learning, autonomy, collaboration, and high-quality execution.


• Own resource allocation, project estimation, capacity planning, workload balancing, forecasting, and delivery coordination to meet deadlines and maintain quality.


• Partner with project management to monitor creative budgets, improve processes, and remove operational bottlenecks.


• Lead strategic client discussions, executive presentations, proposals, and new business pitches, communicating creative concepts, technical considerations, and the commercial value of design.


• Translate client business objectives into compelling digital strategies and guide senior stakeholders through feedback, iteration, and design decisions.


• Advocate for human-centered design, user research, accessibility, and strategic UX/UI as drivers of measurable business outcomes.

• 10+ years of experience in digital design, preferably within an agency environment, including significant experience in creative leadership or an executive-level design role.


• Expert-level UI design capabilities combined with practical front-end development experience and strong knowledge of HTML, CSS, JavaScript, and modern frameworks such as React.js.


• Advanced proficiency in Figma, including prototyping, Variables, Auto Layout, design systems, and component-based workflows, along with strong Adobe Creative Suite skills.


• Solid understanding of e-commerce ecosystems and platforms such as Shopify and Adobe Commerce, including their technical capabilities and implications for design.


• Deep knowledge of UX principles, user research, information architecture, responsive design, mobile-first experiences, and WCAG accessibility standards.


• Strong understanding of data and the ability to interpret complex datasets, extract actionable insights, and incorporate them into design strategy.


• Demonstrated operational and financial acumen, including experience with capacity planning, workload forecasting, effort estimation, resource allocation, and project budgets.


• Exceptional storytelling, presentation, communication, and negotiation skills, with the ability to simplify complex challenges into persuasive client-facing strategies.


• Proven ability to build trusted relationships with senior clients and internal stakeholders while confidently leading strategic conversations and feedback processes.


• Strong leadership and mentoring capabilities, with the ability to develop multidisciplinary teams and influence outcomes across functions.


• A forward-looking mindset and willingness to experiment with AI-powered tools, emerging technologies, and rapid-prototyping approaches.


• Strong strategic judgment, attention to detail, and the ability to balance ambitious creative thinking with commercial, technical, and operational realities.

• Fully remote work environment with flexibility in how and where you work.


• Opportunity to contribute to a growing organization and influence its design vision, processes, and evolution.


• Work on high-impact digital and e-commerce projects for recognized North American brands.


• Collaboration with leading technology partners and experienced professionals across strategy, design, technology, data, and e-commerce.


• Access to a broad multidisciplinary network of 100+ skilled experts.


• Opportunities to develop your expertise through training and professional certifications.


• Flexible work practices designed to support a healthy work-life balance.


• Disconnect-from-work policy, vacation time, and personal days.


• Group health insurance, partially funded by the employer, for you and your family.


• Opportunity to shape innovative design practices through AI, emerging technologies, and modern digital experiences.

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