Transport Operations & Customs Coordinator

Transport Operations \& Customs Coordinator

Location: Leicester – Thurmaston
Salary: £28,000 – £34,000 basic (Salary dependent on logistics/customs experience) \+ bonus \+ healthcare

Job Overview

We are seeking a proactive and detail\-oriented Transport Operations \& Customs Coordinator to join our growing logistics operation in Leicester. This role is ideal for someone who thrives in a fast\-paced environment and enjoys coordinating transport operations while gaining exposure to customs clearance, import/export activities and international logistics.

The successful candidate will play a key role in ensuring the smooth movement of goods, maintaining high customer service standards and supporting customs compliance processes where required. This is an excellent opportunity to develop a long\-term career within a dynamic and growing business.

Duties \& Responsibilities

Transport Coordination

• Coordinate and manage all business collections with end\-to\-end responsibility, ensuring timely and efficient delivery of goods.


• Develop and maintain strong relationships with carriers, suppliers, freight forwarders and customers.


• Utilise logistics software and internal systems to track and monitor shipments in real time.


• Organise shipment schedules while ensuring compliance with operational procedures and company policies.


• Communicate effectively with internal teams and external partners to resolve transportation issues quickly and efficiently.


• Monitor emails and incoming calls to provide a high level of customer service.


• Maintain accurate transportation records, logs and operational documentation.


• Identify opportunities for process improvements and support initiatives that enhance operational efficiency.


• Support the business during peak operational periods and contribute positively to team performance.


• Take ownership of daily transport operations and proactively resolve operational challenges to maintain service levels.


• Perform any other duties reasonably required to support company objectives.

• Assist with import/export coordination and customs\-related processes.


• Liaise with freight forwarders, customs brokers and carriers to support smooth customs clearance.


• Support the preparation and checking of shipping and customs documentation including commercial invoices and transport paperwork.


• Monitor customs\-related delays or issues and proactively communicate updates to relevant stakeholders.


• Ensure compliance with HMRC regulations and international shipping requirements where applicable.


• Support continuous improvement within customs and logistics processes.

• Ability to work effectively under pressure while managing multiple priorities and tight deadlines.


• Previous experience within transport, logistics, freight forwarding or customs coordination is advantageous but not essential as full training will be provided.


• Knowledge of import/export procedures, customs clearance processes, freight forwarding or carrier management would be highly beneficial.


• Familiarity with Incoterms, shipping documentation or customs systems is desirable.


• Strong organisational skills with excellent attention to detail.


• Proficient in Microsoft Outlook and Excel for communication and reporting.


• Excellent verbal and written communication skills.


• Customer service focused with a proactive and problem\-solving mindset.


• Ability to think quickly and make effective decisions in a fast\-moving environment.


• Flexible approach to supporting the business during busy periods, including overtime where required.


• A positive attitude with a willingness to learn and develop within the logistics industry.

• 07:00 – 15:00


• 12:00 – 20:00

• Competitive salary with bonus structure


• Private healthcare


• Full training and development opportunities


• Exposure to transport, customs and international logistics operations


• Opportunities to develop customs, freight forwarding and international logistics knowledge


• Supportive and fast\-paced working environment

Benefits:

• Company pension


• Free parking


• On\-site parking


• Private medical insurance

• Leicester LE4: reliably commute or plan to relocate before starting work (preferred)

• Customer service: 3 years (preferred)


• Customs clearence: 1 year (preferred)

• United Kingdom (required)

This listing is from indeed. View original listing ↗