Transport Administrator

Job Purpose:

We are seeking an organized and detail\-oriented Traffic Administrator to manage daily operational logistics and maintain seamless service for a key customer contract. In this role, you will serve as a central communication link between hauliers, drivers, and internal teams, ensuring accurate system records, timely traffic management, and full compliance across all movements.

Key Responsibilities

· Daily Operations \& Issue Resolution: Coordinate day\-to\-day traffic activities for a dedicated customer contract, verifying successful delivery completions and proactively investigating and resolving operational exceptions.

· Haulier \& ETA Management: Track incoming collections and liaise directly with hauliers to confirm ETAs, fixed collection slots, and specific site operational constraints.

· Relationship Management: Establish and foster clear, collaborative working relationships with external customers, third\-party hauliers, owner\-drivers, and internal departments.

· System \& Data Entry: Input and maintain precise job details, orders, and reference numbers within the Mandata transport management system.

· Reporting \& Tracking: Continuously update shared trackers, loading schedules, and client reports with real\-time collection and delivery statuses.

· Cost Allocation \& Financial Admin: Calculate and apply ancillary charges—including demurrage and wasted\-journey fees—and work with the accounts team to resolve queries prior to invoice generation.

· Compliance \& Onboarding: Audit and verify subcontractor insurance documentation and required certificates before dispatching jobs.

· Process Execution: Adhere strictly to end\-to\-end operational procedures, from initial booking creation through to proof of final delivery.

· Freight Forwarding Support: Contribute actively to the freight forwarding effort, supporting the wider team and cross\-departmental operations.

Key Qualifications \& Skills

· Previous experience in a traffic office, transport, or logistics administration role.

· Proficiency with transport management software (Mandata experience preferred/training available).

· Experience working within the pallet network system

· Strong written and verbal communication skills for liaising with stakeholders at all levels.

· High attention to detail with proven accuracy in data entry and financial record\-keeping.

· Ability to prioritize tasks and solve problems calmly in a fast\-paced environment.

Core Business Behaviours

· Think Customer First

· Empower Others

· Improve Everyday

· Take Ownership

· Compete for Success

Job Type: Full\-time

Pay: £30,000\.00\-£35,000\.00 per year

Benefits:

• Company pension


• Free parking


• On\-site parking

• GCSE or equivalent (preferred)

• Customer service: 1 year (preferred)


• Administrative experience: 1 year (preferred)

• English (preferred)

• Driving Licence (preferred)

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