Transformation & Communications Manager

Company Overview
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Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee\-first, performance\-based culture and for over 25 years, we have a demonstrated history of supporting category\-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short\-term and long\-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people\-first approach, Milestone continues to deliver industry\-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview
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6 month contract opportunity

Communications Manager function is progressing an ambitious OE program. This will introduce the OpX digital platform, establish a new Hub\-and\-Spoke operating model and create a connected community through which employees can develop capability, share best practice and deliver sustainable improvements.

We require an energetic, delivery\-focused Change and Communications Manager to turn the integrated change plan into a compelling employee experience. Working within a broader programme team, the successful candidate will support mobilisation, pilot activity, initial onboarding and a slightly staggered launch across TO. This is an opportunity to shape how a major transformation is understood, experienced and sustained across a complex international pharmaceutical organisation.

Principal responsibilities

• Refine and deliver the integrated change, communications and engagement plan.


• Complete stakeholder mapping, impact assessments and audience segmentation across departments, sites and OE personas.


• Develop clear change story explaining case for change, future vision, benefits and implementation journey.


• Create targeted communications supporting piloting, onboarding, training, launch, and sustained adoption.


• Establish readiness measures, adoption indicators, feedback mechanisms and change\-risk reporting.


• Identify resistance or engagement barriers and coordinate appropriate interventions with leaders and local teams.


• Equip Leaders, Sponsors, Hub and Spoke teams, Champions and managers with consistent briefing materials.


• Create presentations, FAQs, talking points, announcements, posters, articles, videos and manager toolkits.


• Develop materials for team meetings, leadership forums, site all\-hands meetings and functional events.


• Create and publish program’s intranet presence, coordinating new content and ongoing maintenance.


• Develop launch plan for online OE CoP, including its purpose, governance and engagement model.


• Create a detailed 60\-day CoP content calendar incorporating articles, interviews, best practices, success stories, discussion prompts, polls and recognition features.


• Coordinate contributors and ensure content remains relevant, varied and aligned with programme priorities.


• Communicate Hub\-and\-Spoke model, including its purpose, roles, governance and opportunities to participate.


• Promote available training, coaching, certification, project experience, rewards and employee recognition.


• Use pilot feedback to improve communications, learning materials, OpX guidance and later launch waves.


• Build and activate a broad network of Champions and change advocates across Technical Operations.


• Monitor participation, platform engagement and community growth, recommending actions to sustain momentum.


• Capture lessons learned and transition ongoing communications and responsibilities required for BAU ownership.

Required experience, knowledge and skills

The individual should typically offer:

• 5\-7 years’ change management and communications experience, including major technology or operating\-model transformations. Previous experience with Change Management methodology is preferred.


• Demonstrable experience supporting pilots, phased deployments and post\-launch adoption.


• Experience within pharmaceutical, life\-sciences, manufacturing or another regulated, multi\-site environment.


• Strong knowledge of stakeholder engagement, change\-impact assessment, readiness, resistance and adoption measurement.


• Excellent written communication, storytelling, facilitation and senior\-stakeholder influencing skills.


• Proven experience developing intranet, digital\-community and multi\-channel communication content.


• Ability to convert complex programme concepts into clear, engaging and audience\-relevant messages.


• Confidence working independently while coordinating effectively across programme, technology, HR, communications and operational teams.


• Working knowledge of SharePoint or comparable intranet platforms, Microsoft 365 and digital engagement tools.

Prosci, APMG Change Management or equivalent accreditation would be advantageous. Experience of Operational Excellence, Lean, Manufacturing 4\.0 or enterprise community\-building would be particularly valuable.

\#LI\-JW1Compensation
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Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job\-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity \& Inclusion
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*At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.*

*Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.*

*We welcome the unique background, culture, experiences, knowledge, innovation, self\-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.*

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