Tenant Engagement Officer

Job Title: Tenant Engagement Officer(s)

Location: Dublin City Centre *(Capel Building, Capel Street, Dublin 7\) with travel involved.*

Reporting To: Head of Tenant Services

Starting Salary: €45,000

Core Hours: Monday – Friday 9am\-5pm

Closing Date: 22nd June 2026

About iCare Housing

iCare Housing was originally established to play a role in providing sustainable social housing outcomes for people in long term mortgage arrears. Since 2018, we have helped over 1,900 people to secure a safe, sustainable housing outcome. We have supported people in communities right across Ireland with homes in every local authority area.

Today, iCare Housing continues to lead the way in Mortgage to Rent solutions and alongside the delivery of new build social homes across the country.

Our ambition is to continue to deliver real and transformative impact, delivering sustainable solutions in sustainable homes for people across Ireland.

About the role

As a member of the iCare Housing Tenant Services team, you will play a key role in engaging with and supporting iCare’s tenants and also the implementation of iCare’s Tenant Engagement Strategy. You will also be working closely with other teams within iCare Housing to ensure the best possible service to our tenants.

As one of the Tenant Engagement Officers for the organisation you will be carrying out the duties as laid out below. From time to time there may be a requirement to take on relevant tasks and projects additional to the role.

You will play a key role in engaging with and supporting iCare’s tenants and ensuring implementation of iCare’s Tenant Engagement Strategy.

Main Duties

· Managing the letting and allocations of properties per iCare’s Lettings Policy, including ensuring compliance with all regulations.

· Developing and maintaining effective relationships with the local housing authority and other referral agencies.

· Interviewing and assessing prospective residents and making allocation decisions with the support of the wider tenant team.

· Co\-ordinating the viewings of properties with prospective tenants at hand\- over and re\-let stage.

· Liaising with support staff in the interviewing and allocation of properties for families and individuals with additional support needs.

· Planning and delivering pre\-tenancy programmes.

· Building positive relationships with our residents, signposting additional community supports for vulnerable tenants, provide advice, information to tenants regarding entitlements and supports available.

· Working with the property teams to ensuring properties are let within a timely fashion, reducing rent loss to iCare.

· Advising prospective residents regarding tenancy agreements and responsibilities.

· Respond to issues relating to Anti\-Social Behaviour in a timely fashion.

· Engaging with relevant third parties to ensure issues which may arise with iCares tenants are managed and dealt with quickly.

· Prepare cases for the Residential Tenancies Board (RTB) from Mediation through to Adjudication (where required).

· Attending weekly with in\-house Rents \& Arrears meetings, proactively engaging with households that are finding difficulties in paying their rent weekly.

Additional Duties

· Ensure iCare’s CRM (Affinity) is updated and all tenant’s engagements are recorded accurately.

· Work with iCare’s maintenance teams regarding access for repairs and servicing where additional support is required.

· Carrying regular inspections of properties, and where iCare has management of whole developments ensure communal areas are in good order by means of regular site inspections.

Essential Criteria

· Third level qualification or equivalent in housing, property management, social care or other related discipline.

· A full, clean driving license

· Knowledge of regulation relating to Approved Housing Bodies (AHBs) and Charities.

· Knowledge and awareness of related housing regulations/law.

· Use of financial management and/or CRM systems.

· Data analysis/Problem solving.

· Team working.

· Professionalism.

· Strong communication skills.

Desirable Criteria:

· Professional qualification (ICSH/CIH)

· Experience of working within a social housing, property.

iCare Employee Benefits:

Benefits include:

\- Competitive Salary

\- Generous Annual Leave Entitlement

\- Paid Expenses

\- Supports for Employee Learning and Development

\- Employee Assistance Programme and Wellbeing supports

\- Income Protection

\- Death in Service (4 times salary)

\- Bike to Work Scheme

\- Tax Saver Scheme

\- Tenant Engagement Team have a designated work vehicle.

To Apply

Please email a cover letter and CV to info@icarehousing.ie by 5pm on the 19th June 2026

Pay: From €45,000\.00 per year

Education:

• Bachelor's (required)

• tenant engagement: 2 years (required)

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