Temp Guided Surgery Services Coordinator M/F (Maternity Cover - 12 months)

Job Description

Temp Guided Surgery Services Coordinator M/F (Maternity Cover \- 12 months)
Location: Barcelona, ESP
Function: Customer Support

We are ZimVie , a global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie — we hope you’ll consider being a part of it!

About the role:

As a Guided Surgery Services Coordinator, you will serve as the primary liaison to referring dentists, managing all aspects of Level I and II treatment planning. Responsibilities include evaluating CBCT scans, developing treatment plans for a range of case complexities, and presenting viable options in virtual consultations.

You will also provide technical support, product demonstrations, and installation assistance for the ZimVie Digital Dentistry portfolio, including guided surgery software, CAD tools, 3D printing, and integration with centralized production workflows and existing customer systems.

The position is based in Barcelona.

What you’ll be doing:

• Use treatment planning software to efficiently create implant treatment plans.


• Present and provide treatment planning options directly to dentists to ensure restorative based treatment plans utilizing the patient’s current anatomy (remotely in a virtual setting).


• Field incoming technical support queries from customers in dedicated markets (based on language competencies).


• Act as an intermediary between our customers and second level support (3rd party equipment manufacturers or centralized production facility) to solve more complex technical problems.


• Remotely assist and support with the installations and training of software and hardware.


• Initiate and follow up with customers and colleagues on any training related issues that arise with regards to installations, ongoing technical use and updates to the system software.


• Ensure new technologies and processes are adapted to current systems effectively and have the capacity to assimilate expert product knowledge and the ability to transfer that knowledge to customers.


• Develop and maintain an in\-depth understanding of procedures that involve the use of any products and technologies in digital dentistry.

Assist, from time to time as necessary, with digital workflow tech support queries.

• What you’ll need:


• Dentist, lab technician or dental assistant, with experience assisting with dental implant surgery or dental implant restorative experience.


• Any combination of assisting with dental implant surgery or dental implant restorative experience.


• IT and dental CAD/CAM affinity would be a plus as would experience with any Guided Surgery Planning Software (RealGUIDE).


• Fluency in English and French; other European language will be a plus.


• Strong communicator and able to engage and converse clearly with customers remotely.


• Possess a passion to serve others and exhibit a service\-oriented disposition.


• Possess excellent customer service skills on the phone, in person, and through email.

Demonstrates accuracy and thoroughness.

• What we offer:

ZimVie offers a challenging role with strong career prospects in an international medical device company, along with a comprehensive and competitive benefits package, including:

• Temporary 12\-month contract, with the possibility of extension.


• Competitive compensation package.


• Hybrid work model.


• Meal allowance.

Learning \& development programs.

• Do you want to know more about us? Click HERE to watch our story.

*ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, etc. are considered without regard to racial or ethnic origin, gender, religion or belief, disability, age or sexual identity.*

ZimVie generally does not sponsor applicant work visas for this position.

• Requisition ID : 3524

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