Technology Specialist - Service Delivery
More About The Role
At Morrisons, great technology is what keeps our food moving and our shelves stocked.
We are looking for two Service Delivery Specialists to join the team \- You will be the vital bridge between our tech teams, site colleagues, and third\-party suppliers, ensuring our systems are reliable, efficient, and always performing.
What you’ll do:
- Service Coordination \- Monitor technology service delivery across your dedicated divisions to ensure maximum uptime
- Operational Partnership \- Build strong relationships with site leadership, acting as the key point of contact for all technology service escalations
- Performance Management \- Track service performance against SLAs and lead regular reviews to ensure our systems meet the demands of a 24/7 operation
- Incident \& Problem Management \- Coordinate the resolution of technical issues, ensuring root cause analysis is completed to prevent future disruption
- Continuous Improvement \- Identify opportunities to make our technology more efficient and user\-friendly for our site\-based colleagues
- Supplier Liaison \- Work closely with third\-party partners to manage their performance and ensure they deliver against Morrisons' standards
- Change Facilitation \- Support the rollout of small\-scale technical changes that improve the day\-to\-day experience for our operational teams
About The Company
In return for all your hard work, you will receive:
- 15% discount in store from the day you join us
- Additional 10% discount card for a friend or family member
- Annual bonus scheme
- Career progression and development opportunities
- Generous holiday entitlement
- Market leading pension scheme and life assurance
- Healthcare benefits including Aviva Digital GP
- ‘MyPerks’ giving you discount with over 850 retailers
- Free parking onsite
- Enhanced Family, Maternity and Paternity Leave
- Private Healthcare
At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.
There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!
At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.
We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.
About You
You’ll play a critical role in keeping our operations running smoothly, ensuring our systems are dependable and fit for the future.
We’re looking for someone who has:
- Industry Insight \- Experience in IT service delivery within a fast\-paced environment, ideally within Manufacturing, Supply Chain, or a similar operational setting
- Communication Skills \- The ability to translate complex technical jargon into clear, simple language for our operational colleagues.
- A Problem\-Solving Focus \- You are proactive in identifying risks and have a natural drive to improve processes
- Process Knowledge \- A solid understanding of ITIL processes and service governance
- Relationship Building \- The confidence to manage multiple priorities and build trust with stakeholders across different levels of the business
- Customer Service Excellence \- A passion for providing the best possible IT service experience for our frontline teams
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