Technology Infrastructure Engineer

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni\-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people\-led, innovative and customer\-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role: Technology Infrastructure Engineer

Location: Bury, Greater Manchester

• Role Purpose

We are looking for an experienced IT Infrastructure Engineer with a logical mindset and a passion for technology to join our team. Reporting to the Technology Infrastructure Team Lead, you will be responsible for maintaining and supporting internal infrastructure and cloud services. You'll play a crucial role in the day\-to\-day operations and stability of our IT environment.

This role spans Windows Server, hardware, security, cloud technologies, identity management and automation. The responsibilities cover a mix of BAU support and escalations with project\-based work.

• Key Responsibilities

Operational Support \& Incident Management

• Act as a 3rd line escalation point for infrastructure\-related incidents escalated from the Service Desk, driving issues through to resolution.


• Respond to critical incidents in line with agreed SLAs, ensuring minimal disruption to business services.


• Investigate recurring incidents and proactively identify root causes and opportunities for long\-term improvement.

Infrastructure Administration

• Perform day\-to\-day server administration tasks across the infrastructure estate.


• Undertake routine administration of Windows Server, Active Directory, and VMware vSphere environments.


• Carry out routine maintenance tasks such as applying patches, configuration changes, and system updates.


• Support server and storage hardware platforms, with preference for HPE solutions

Cloud \& Microsoft Platforms

• Carry out cloud\-based administration and troubleshooting across Microsoft Azure, Google Cloud Platform (GCP), and Microsoft 365\.


• Support identity, access, and core infrastructure workloads within cloud and SaaS platforms.

Project Work

• Complete technical project work across infrastructure technologies including server hardware, storage, Active Directory, VMware vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365\.


• Take technical responsibility for small infrastructure projects as allocated by the line manager.


• Assist senior engineers with technical delivery on larger infrastructure projects involving changes to core systems and platforms.


• Key Skills \& Experience

Essential

• Experience with Windows Server administration, deployment, and troubleshooting


• In\-depth knowledge of Active Directory, including Group Policy


• Good understanding of networking fundamentals, including DNS and DHCP


• Experience administering and supporting VMware vSphere (7\.0\+)


• Strong knowledge around Entra ID and RBAC, PIM and Enterprise App/SSO functionalities


• Experience supporting Microsoft 365 services


• Experience supporting server and storage hardware, preferably HPE platforms


• Strong analytical skills, enabling rapid and accurate responses to reactive technical issues

Desirable

• Experience with AWS. GCP and Azure platforms


• Understanding of Terraform and GitHub administration


• Experience with CyberArk and/or Zscaler (ZIA, ZPA)

Personal Attributes

• Organised, punctual, and detail\-oriented


• Strong communicator able to engage both technical and non\-technical audiences


• Proactive and capable of working independently

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

\#JD

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