TECHNICO-COMMERCIAL(E) PIECES

Depuis plus de 90 ans, Bergerat Monnoyeur accompagne la performance de ses clients en tant que distributeur exclusif français de la marque Caterpillar.

Notre ambition : allier innovation, excellence opérationnelle et esprit d’équipe pour bâtir ensemble les projets de demain.

Rejoindre Bergerat Monnoyeur , c’est intégrer un groupe international solide où chaque talent peut laisser sa marque.

Job Description Summary

JOB PURPOSE

On the basis of activities assigned by his/her hierarchy, the technical sales representative sells spare parts to customers within the framework of a customer relations center.

He/she provides technical support to internal stakeholders (sales and operational teams,etc.).
Job Description

SIGNIFICANT ACTIVITIES \- Handle customer requests via all types of channels (e\-mail, telephone, website, etc.) \- Identify and analyze requests and needs \- Identify and research part numbers based on internal and external requests (customers, sales teams, etc.) \- Respond with an appropriate solution (deadlines, price, etc.) \- Draw up estimates based on customer requests \- Promote the commercial offer and generate additional sales (promotions, products, etc.) \- Update customer data in business tools (contacts, e\-mail addresses, etc.) \- Enter opportunities and actions (sales proposals, etc.) into business tools \- Ensure commercial follow\-up on opportunities (follow\-up on quotations, qualification of business losses, etc.) \- Support operational teams in the use of IT tools for part identification RESPONSIBILITIES AND SCOPE FOR ACTION \- Ensure the follow\-up and achievement of sales objectives \- Ensure good customer relations and satisfaction \- Ensure the quality of data entered into business tools \- Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) Professional baccalaureate to baccalaureate \+3 in a technical field and/or significant experience preferred SPECIFIC KNOWLEDGE(S) Technical skill(s) \- Knowledge professional in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.) \- Professional product knowledge (ranges, features, etc.) \- Basic commercial knowledge (sales, negotiation, customer relations, etc.) \- Professional knowledge of IT tools and information systems \- Advanced elementary English (A2\) Behavioral skill(s) \- Good interpersonal skills \- Active listening \- Thoroughness \- Analytical skills \- Reactivity \- Team spirit

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