Technician - MDU, Band 3

The Medical Day Unit is a busy and dynamic outpatient department that provides a wide range of treatments and diagnostic procedures, including:

• Intravenous infusions


• Blood transfusions


• Diagnostic endocrine testing


• Other scheduled day\-case therapies

We offer a supportive and welcoming environment where staff work collaboratively to deliver safe, efficient, and patient\-centred care.

We are looking for a motivated and enthusiastic Band 3 Technician to join our friendly team on a permanent basis.

As a key member of the unit, you will provide clinical and non\-clinical support to ensure the smooth running of the department. The role includes assisting registered nurses, supporting patient flow, preparing clinical areas, and helping maintain high standards of safety and cleanliness.

Cannulation skills are desirable but not essential—full training and ongoing support will be provided for the right candidate.

This role is well\-suited to someone who enjoys variety, teamwork, and delivering high\-quality care in a fast\-paced outpatient setting.

Essential:

• Good communication and teamwork skills


• Ability to work in a busy clinical environment


• Compassionate and patient\-centred approach


• Willingness to learn and undertake new competencies


• Reliable, organised, and adaptable

Working Pattern: Monday–Friday 07:00–17:00, Saturday 08:00–16:00

• Support the preparation and delivery of intravenous infusions and other treatments


• Assist with patient observations and monitoring, under supervision


• Maintain stock levels and ensure clinical areas are well organised


• Support clinical staff with daily workflow and patient movement


• Contribute to infection control and health \& safety standards


• Liaise with patients, families, and multidisciplinary teams


• Assist with administrative duties as required


• Participate in training, competency development, and reflective practice

Our patients may attend regularly for long\-term treatments or visit us for a single procedure. Regardless of the reason for their visit, our aim is to create a calm, welcoming environment and ensure every patient receives clear information about their treatment and feels at ease during their stay.

A designated coordinator is on duty each day to maintain smooth patient flow, support staff, and help manage any challenges that arise. Good communication and teamwork are essential to how we work, and we encourage open dialogue and shared problem\-solving.

Training and Development

We are committed to supporting professional growth. Staff joining the unit will receive:

• Full orientation to the department


• Training in cannulation and venepuncture (if not already competent)


• Opportunities to develop clinical skills related to infusions and specialist treatments


• Access to study days and trust\-wide learning resources


• Regular supervision and support from senior nursing staff

We encourage continuous learning and aim to help every team member reach their full potential.

Team Culture

Our team values:

• Respect and kindness in all interactions


• Collaboration and shared responsibility


• Patient\-centred care


• A positive, supportive working environment

Although the work can be busy, we look out for one another and always strive to maintain a team culture where staff feel valued and included.

Communication \& Interpersonal Skills

• Communicate effectively with patients, carers, visitors and team


• Demonstrate compassion, empathy and respect


• Ensure all patient related information is treated sensitively and adhere to the principles of confidentiality


• Document clearly in the patient’s pathway and notes as required


• Work as part of a team in a busy and ever\-changing environment

Organisational Skills

• Time management skills


• Organisational skills required


• Prioritising of workload

Personal Qualities

• Team player


• Able to cope under pressure


• Proactive/takes own initiative


• Able to work independently


• Ability to inform Nurse in Charge of any potential situations regarding patient care

Knowledge, Skills, Experience and Aptitude Required

• HCSW with experience in health care setting


• Evidence of ongoing competency


• Ability to communicate effectively


• Assess patients; within clearly defined parameters by measuring, recording and informing Registered Nurses of any relevant findings


• Assist in the admission and discharge of patients, ensuring they are safe to discharge

Physical Skills

• Ability to competently perform cannulation/venepuncture


• Standard/advanced keyboard skills


• Use of tools/equipment


• Manual dexterity

IT Proficiency

• Level of knowledge of specific IT systems required (such as Trak care, Microsoft Word, ESR and EPR)

Dimensions

• To work as a member of the team and contribute to the effective running of the clinical area


• To contribute to achieving our service delivery standards


• To work a shift pattern this is determined by service requirement, but also conforms to the European Working Time Directive


• No budgetary responsibility


• To contribute to the continued improvement of our services

Physical, Mental and Emotional effort and working conditions

• The unit is busy and very spaced out, so the work can be tiring


• Computers are used on the unit frequently

Key Result Areas

• Carry out tasks as delegated by the Registered Nurses, working strictly within the competencies as stipulated by the Trust; including:


• Cannulation


• Venepuncture


• ECG recording


• Carry out blood pressure, pulse, temperature, respirations and escalating concerns to Registered Nurses

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