Technical Support Specialist
Technical Support Specialist (1st Line) Are you a natural problem-solver with a passion for emerging technology? We are currently seeking a motivated and reliable Technical Support Specialist to join our technology team during a transformative phase of growth. As we prepare to launch our next-generation low-code/no-code platform designed to disrupt the PIM and DAM landscape, we invite you to play a pivotal role in our success.
This is a high-impact position that extends beyond a traditional help desk role. You will be instrumental in shaping the user experience by testing our latest software, creating intuitive documentation, and managing the internal systems that keep our operations running smoothly. If you thrive on making technology accessible and efficient for others, this is an ideal environment to grow your career.
Responsibilities • Serve as the primary technical point of contact for clients, providing expert assistance via help desk tickets, video conferencing, and direct communication.
- Proactively troubleshoot and triage issues, ensuring effective resolutions and clear escalation paths.
- Conduct rigorous testing of new features, providing actionable feedback to our development team to enhance usability.
- Develop high-quality support documentation and user guides to empower our clients.
- Manage internal IT infrastructure, including workstation administration (macOS), server maintenance, and software lifecycle management.
- Assist with essential administrative support, including reporting and invoicing.
- Contribute innovative ideas to improve both our product functionality and internal support workflows.
- A logical, methodical approach to managing multiple priorities.
- Professional communication skills, with the ability to engage confidently across various mediums.
- Proficiency in Apple macOS administration.
- Experience in a helpdesk environment, familiarity with DAM/PIM platforms, or experience with Linux OS are considered valuable assets.
- An innovation-focused, collaborative environment where your voice is heard.
- The opportunity to work with cutting-edge technology and shape its development from the ground up.
- Clear pathways for professional development across support, operations, and product cycles.
Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
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