Technical Support & Network Engineer
<h3><strong>What we’re all about:</strong></h3>
<p>Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over <strong>10 million IoT subscriptions</strong> active in <strong>165 countries</strong> and direct partnerships with <strong>50 mobile networks</strong>, we connect you to more than <strong>750 networks</strong> worldwide, delivering unmatched value across the IoT connectivity chain.</p>
<p><strong>Innovation is in our DNA</strong>, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.</p>
<h3><strong>IoT… a fancy acronym or a secret code?</strong></h3>
<p>The <strong>Internet of Things (IoT)</strong> is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At <strong>Wireless Logic</strong>, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.</p>
<p> </p>
<p><strong>Vacancy: Technical Support & Network Engineer (Medior/Senior)</strong></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Location:</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> Eindhoven (Full-time, </span><span data-ccp-parastyle="Normal (Web)">40 hours</span><span data-ccp-parastyle="Normal (Web)"> per week, office-based, 5 days a week)</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Reports to:</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> Head of Operations</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">About Operations at Wireless Logic Benelux</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":360,"335559739":80,"335559740":240}"> </span></strong></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Let's</span><span data-ccp-parastyle="Normal (Web)"> help our customers </span><span data-ccp-parastyle="Normal (Web)">succeed,</span><span data-ccp-parastyle="Normal (Web)"> together.</span></span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Operations </span><span data-ccp-parastyle="Normal (Web)">exists</span><span data-ccp-parastyle="Normal (Web)"> to enable our customers' success by delivering reliable, </span><span data-ccp-parastyle="Normal (Web)">secure</span><span data-ccp-parastyle="Normal (Web)"> and scalable connectivity solutions.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">We bridge the gap between what our customers want to achieve, what Sales sells, what Development </span><span data-ccp-parastyle="Normal (Web)">builds</span><span data-ccp-parastyle="Normal (Web)"> and what customers </span><span data-ccp-parastyle="Normal (Web)">ultimately experience</span><span data-ccp-parastyle="Normal (Web)">. By doing so, we ensure that Wireless Logic </span><span data-ccp-parastyle="Normal (Web)">delivers on</span><span data-ccp-parastyle="Normal (Web)"> its promises as one unified </span><span data-ccp-parastyle="Normal (Web)">organisation</span><span data-ccp-parastyle="Normal (Web)">.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">We do not see Operations as a ticket-handling department. We are a technical knowledge partner for both our customers and our colleagues. We look beyond today's solution by considering risk, scalability, </span><span data-ccp-parastyle="Normal (Web)">security</span><span data-ccp-parastyle="Normal (Web)"> and the overall impact on our services.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">We take ownership, remain calm under </span><span data-ccp-parastyle="Normal (Web)">pressure</span><span data-ccp-parastyle="Normal (Web)"> and continuously improve the way we work, so our customers can rely on us when it matters most.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">About the role</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":360,"335559739":80,"335559740":240}"> </span></strong></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">As a </span></span><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">Technical Support Engineer - Networking & IoT</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">, you are the primary technical point of contact for customers and internal teams regarding IoT connectivity, networking, </span><span data-ccp-parastyle="Normal (Web)">hardware</span><span data-ccp-parastyle="Normal (Web)"> and VPN solutions.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">You combine strong technical </span><span data-ccp-parastyle="Normal (Web)">expertise</span><span data-ccp-parastyle="Normal (Web)"> with a customer-first mindset. You investigate complex technical issues, advise customers on the most suitable </span><span data-ccp-parastyle="Normal (Web)">solutions</span><span data-ccp-parastyle="Normal (Web)"> and ensure that incidents are not only resolved quickly, but </span><span data-ccp-parastyle="Normal (Web)">prevented from</span><span data-ccp-parastyle="Normal (Web)"> recurring wherever possible.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">This role is not a traditional end-user support position. We are looking for engineers who enjoy solving technical infrastructure, </span><span data-ccp-parastyle="Normal (Web)">networking</span><span data-ccp-parastyle="Normal (Web)"> and connectivity issues rather than primarily supporting desktop or office IT environments. </span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">We are looking for a technically strong </span><span data-ccp-parastyle="Normal (Web)">medior</span><span data-ccp-parastyle="Normal (Web)">/senior Technical Support Engineer with excellent troubleshooting skills.</span><span data-ccp-parastyle="Normal (Web)"> Experience with networking is a strong advantage, but we also welcome engineers who are ready to take the next step into networking and IoT connectivity. </span><span data-ccp-parastyle="Normal (Web)">Wireless Logic actively invests in your professional growth through training, </span><span data-ccp-parastyle="Normal (Web)">certifications</span><span data-ccp-parastyle="Normal (Web)"> and development </span><span data-ccp-parastyle="Normal (Web)">programmes</span><span data-ccp-parastyle="Normal (Web)">.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Experience with </span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Palo Alto</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> is an advantage, but certainly not a requirement.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Technologies you will work with</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":360,"335559739":80,"335559740":240}"> </span></strong></p>
<p><span data-contrast="none"><span data-ccp-parastyle="heading 2">Core technologies</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":160,"335559739":80,"335559740":240}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242
Deze vacature komt van Greenhouse. Originele vacature bekijken ↗