Technical Support Engineer

SATIR is a leading provider of Thermal Imaging cameras

This role will require providing first level phone, email and remote technical support to SATIR customers around the world.

The successful candidate will need to display a strong independent work ethic and the ability to work collaboratively within the SATIR team. The individual will be required to display strong troubleshooting, problem\-solving and IT skills.

Primary Responsibilities
Technical Support

• Handle assigned phone and email support cases


• Provide excellent customer experience and timely response to all support issues


• Manage support cases to timely resolution or escalation


• Provide remote application support to customers (if required)


• Update customers on all stages of support cases, from logging to research, action \& resolution


• Provide pricing and costs for out of warranty service and repairs


• Issue invoices and repair documents

• Experience of ISO 9001:2015 is preferred.


• Work closely with internal and third\-party product owners as required to resolve support cases


• Maintain knowledgebase \& share knowledge with the team


• Create \& publish customer facing support information such as best practice guides, FAQ’s, manuals, etc.

• Travel to Trade Shows \& Exhibitions to represent Company Worldwide


• New Product hardware and software testing


• Product shipping and tracking


• Assist with Office IT Systems


• Sales support

Pay: Up to €30,000\.00 per year

Benefits:

• On\-site parking

• Do you require a work permit now or in the future?


• Do you have ISO 9001:2015 experience?

• Bachelor's (preferred)

• Ireland (required)

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