Technical Support Engineer

Technical Support Engineer
Tamworth, Commutable from Birmingham, Nuneaton, Lichfield
£55,000 + Career Progression + Bonus + Private Healthcare
Are you an electro-mechanical engineer with experience in PLCs and fault finding, looking for a varied role where you'll combine customer technical support with hands-on production engineering?
On offer is an exciting opportunity to join a globally recognised manufacturer of environmental test equipment, where you'll provide technical support to customers worldwide, troubleshoot complex engineering issues, and work closely with production to ensure high-quality products are delivered.
This company is looking to strengthen its technical team with a Technical Support Engineer who can provide expert pre- and post-sales support, resolve electro-mechanical faults, and assist with production testing and quality activities.
The day-to-day of this role includes providing technical support, diagnosing electrical, mechanical and PLC-related faults, supporting production with troubleshooting and testing, investigating warranty claims, assisting with specialist chamber testing, and carrying out quality inspections when required.
The ideal candidate will have a strong electro-mechanical engineering background, experience working with PLC and HMI control systems, the ability to read electrical wiring diagrams, and excellent problem-solving and customer communication skills.
The role:

• Technical Support Engineer (Customer Support)


• Providing pre- and post-sales technical support to customers worldwide


• Supporting production with fault finding, testing and quality activities


• Troubleshooting PLC, HMI, electrical and mechanical issues

The person:

• Electro-Mechanical Engineer, Field Service Engineer, Controls Engineer or similar


• Experience with PLCs and HMI control systems (Schneider experience advantageous)


• Able to read electrical wiring diagrams and understand Ladder Logic


• Strong fault-finding skills with excellent customer communication abilities

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.

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