Technical Support Engineer (Netherlands)

Accountabilities

• Serve as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems and communication channels.


• Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, configurations, and connectivity challenges.


• Analyze logs, use diagnostic tools, and apply structured troubleshooting methods to identify root causes and deliver effective solutions.


• Collaborate with engineering, QA, and production teams to escalate complex issues and support long-term improvements rather than temporary fixes.


• Identify recurring problems, highlight improvement opportunities, and contribute to increased platform reliability and operational efficiency.


• Create and maintain technical documentation, troubleshooting guides, runbooks, and knowledge base resources to improve support processes.


• Maintain strong product knowledge and provide valuable feedback to product and engineering teams to enhance platform quality and user experience.


• Track and document support activities accurately to support reporting, analysis, and continuous service improvement.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience in technical support or application support.


• Proven experience as a Technical Support Engineer, Application Support Engineer, or similar role within a software, platform, or technology environment.


• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues in a structured and calm manner.


• Solid understanding of networking fundamentals, web-based applications, and software environments.


• Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to both technical and non-technical audiences.


• Experience using ticketing and incident management tools such as JIRA, Zendesk, or similar platforms.


• Comfortable working with remote support tools, diagnostic solutions, and multiple operating systems.


• Organized, detail-oriented, and capable of managing multiple priorities while maintaining high service quality.


• Experience in iGaming, online platforms, game integrations, CRM tools, or scripting/automation using technologies such as Python or PowerShell is considered an advantage.

Benefits

• Fully remote working environment.


• Opportunity to work in a dynamic technology environment with international partners.


• Career growth opportunities within a collaborative and innovative team.


• Exposure to complex technical challenges and modern software platforms.


• Supportive culture focused on continuous learning, improvement, and professional development.


• Opportunity to contribute directly to product quality and customer experience.

Deze vacature komt van ats_lever. Originele vacature bekijken ↗