Technical Support Engineer / Manager
Job Title: Technical Support Engineer
Location: Birstall, Leicester
Job Type: Full\-Time
About Us
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PhotoXport Global Ltd was established 1998 and offers a range of innovative high quality photographic products on a worldwide basis.
PhotoXport\`s European headquarters is based in Leicester, offering the company excellent distribution sourcing with excellent Road, Rail and Air network facilities.
PhotoXport’s mission has always been to provide innovative, carefully selected, leading\-edge print technologies and brands to the photographic and reprographic industries.
As part of this ethos photoXport is a Citizen authorised distributor.
Job Overview
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As a Technical Support Engineer / Manager, you will be the first line of technical assistance for our customers, firstly with installing larger printing equipment such as Ink\-jet systems and photobook makers and then helping to troubleshoot, resolve, and escalate issues related to our wide range of photographic and printing products.
This includes printers, imaging software, large\-format printing systems, colour calibration devices, and studio equipment. You will work closely with internal teams, manufacturers, and clients to ensure fast and effective solutions.
Training on printers will be supplied from the Photoxport team but also from external suppliers, this may involve travel both home and abroad with extended stays on location.
Alongside our already established products Photoxport are actively growing our product offering moving into printing equipment such as DTF printing, UV printing and UV engraving. This role will offer a fantastic opportunity to grow alongside the company and learn new platforms and print methods.
Key Responsibilities
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- Provide remote and on\-site technical support to customers using photographic and printing equipment.
- Diagnose and troubleshoot hardware and software issues, including color management, printer calibration, and connectivity problems.
- Assist customers with setup, configuration, and operation of devices and software.
- Liaise with manufacturers and vendors for warranty claims, escalations, and technical bulletins.
- Maintain accurate service records and customer documentation.
- Collaborate with the sales team to offer pre\- and post\-sales technical assistance.
- Deliver basic training to customers and internal staff on product usage and troubleshooting.
- Keep up to date with new products, firmware updates, and best practices.
- Identify recurring issues and suggest process or product improvements.
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- Proven experience in a technical support role, ideally in the imaging, printing, or IT industry.
- Knowledge of photographic and printing equipment, including inkjet, dye\-sublimation, or large\-format printers.
- Familiarity with image processing software
- Understanding of colour management workflows and ICC profiles.
- Basic networking and computer hardware troubleshooting skills.
- Excellent communication and problem\-solving abilities.
- Ability to explain complex technical concepts to non\-technical users.
- Valid Passport
- Valid driver's license (for on\-site visits if required).
- Ability to lift and transport equipment (when necessary).
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- HND/HNC in Engineering or similar fields
- University degree in Engineering or similar fields
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- Experience supporting both Mac and Windows environments.
- Background in photography, printing, or related creative industries.
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- Opportunity to work with industry\-leading equipment and technologies.
- Supportive and collaborative team culture.
- Ongoing training and development opportunities.
- Staff discounts on photographic and printing gear.
- Competitive salary and benefits package.
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Please send your CV and a cover letter detailing your experience and interest in the role to Derek.fieldhouse@photoxport.com
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