Technical Support Engineer (Battery Energy Storage System)
About BYD
Our Purpose is to *build a zero\-emission future that reconnects humanity with nature.* We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high\-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero\-emission ecosystem.
About BYD Automotive GmbH
Company Website: https://www.byd.com/de
BYD Automotive GmbH is a subsidiary of BYD in Germany, which is an important part of BYD's international business in response to German customers and radiating the European market. As an essential part of the new energy field, BYD's battery business opening up all links in the entire industrial chain of energy from harvesting to storage, to application. The Blade Battery features high safety, long life cycle, and high performance. It has been verified by the market and highly recognized by the industry.
Key Responsibilities:
- After\-sales Technical Support: In line with the company's overall strategy, resolve various technical issues that arise during the commissioning and operation of Utility\-scale Battery Energy Storage Systems (BESS) in Magdeburg, ensuring the high availability and stability of the systems.
- Customer Relationship Maintenance: Maintain professional communication with utility companies, IPPs, and EPC contractors. Promptly understand their technical requirements, handle performance\-related feedback (e.g., Round\-Trip Efficiency, system health), and improve key account satisfaction.
- Product Problem Solving: Assist the local after\-sales team in analyzing and resolving complex quality problems in containerized energy storage solutions, including battery strings, liquid cooling units, and fire suppression systems. Formulate effective solutions and track the progress.
- Technical Training and Guidance: Provide local clients and O\&M (Operation \& Maintenance) teams with technical training on high\-voltage system operation, EMS usage, and emergency response protocols.
- Feedback and Suggestions: Collect field data on BESS performance and grid interaction to provide valuable insights for the company's R\&D regarding system integration and energy management strategies.
- Spare Parts Management: Coordinate with the warehouse for the logistics of large\-scale components (e.g., power conversion modules, battery clusters) and manage the repair or replacement of damaged units on\-site.
Skills, Qualifications, and Experience Required:
- Industry Experience: Have work experience in the Utility\-scale BESS.
- Technical Knowledge: Be familiar with large\-capacity PCS (Power Conversion Systems), BMS, EMS. Have basic knowledge of medium\-to\-high voltage power distribution and the ability to independently troubleshoot system\-level failures.
- Regulatory Understanding: Be familiar with safety regulations for large energy storage installations.
- Language: fluent in German, English.
- DGUV Stufe 2 qualification (Qualified Electrician for High\-Voltage Systems in Professional Environments) is a strong plus.
Location: Magdeburg Germany
Type of Employment: Full\-time
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