Technical Support Engineer
Chez ABB, nous aidons les industries à aller plus vite, de manière plus efficace et plus propre. Nous vous donnons les moyens de faire avancer les choses. Vous serez pleinement autonome pour diriger, soutenu dans votre progression et fier de l’impact que nous bâtissons ensemble. Rejoignez\-nous et contribuez à faire avancer le monde.
Ce poste relève de :
Business Manager \- Commercial\&Operations
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Your role and responsibilities
Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head of Product Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, and profitability of UNITROL, MEGATROL and SYNCHROTACT products.
The work model for the role is: hybrid (ideally within presence of current business locations )
You will be mainly accountable for:* Technical support for ABB experts worldwide, ABB business partners and End customers with Salesforce as the CRM (Customer relationship management) platform and participation in ensuring 24/7 availability of remote support line
- Leading resolution teams and handling customer communication for support cases where different stakeholders (e.g., System experts, R\&D, Quality etc.) build a resolution team according to severity, complexity, and urgency
- Leading and support with type test activities, component specifications, life cycle solutions and product engineering etc.
- Supporting customers with grid code compliance studies (e.g. Power Factory, PSS/E, PSCAD) and digital transformation (e.g. cyber security, digital twin). Training and onboarding support can be offered in this matter.
- Minimum 4 years of experience in field service or engineering with Power Generation System know how, Embedded Software and Control Hardware plus Power Electronics (Experience with excitation systems is preferred)
- Specific experience in grid code compliance studies is preferred
- Fluency in English, any other languages are an asset
- Proactive attitude to drive innovation and improvement
- Proven organizational skills with the ability to handle multiple projects simultaneously
- High sense of responsibility and commitment
- High degree of intercultural awareness
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