Technical Supervisor/Team Leader - Military Deafness
Description
The Technical Supervisor will support the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to Keoghs. The Team Leader will also maintain a small caseload of mixed disease cases whilst providing supervision, technical support and training to their team.### Key Responsibilities
- Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
- Provide supervision and technical support to their team, enabling individuals to continue to progress in role.
- Ensure compliance with benchmarks set by Keoghs and by clients whilst driving quality of delivery.
- Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
- Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
- Complete projects and process updates in order to improve current operating practices or to address specific client issues.
- To ensure compliance with the SRA Standards \& Regulations.
Skills, Knowledge \& Expertise
- Experience in the file handing of disease claims with a handling authority of £100k.
- Technical knowledge of a NIHL Claims.
- Proficient in all stages of both the pre litigation and litigation process of disease claims.
- Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability.
- Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy \& sell 3 days)
- Family Cover Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing \& healthy living and financial \& legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme\*
- Tech Scheme\*
- Season Ticket Loan\*
- Gym Flex\*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
About Keoghs
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in\-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low\-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
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