Technical Service Specialist

At Abbott, we are committed to improving health and well\-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high\-quality, reliable technical service.### Primary Objective

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first\-line (Level 1\) service, and supporting instrument installations and deinstallations.### Key Responsibilities

• Provide first\-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)


• Schedule and perform planned maintenance (PM) activities


• Execute hardware and software upgrades (Technical Service Bulletins – TSBs)


• Support instrument installations and deinstallations


• Contribute to achieving customer satisfaction (NPS), service KPIs, and the district’s economic growth and profitability

Education

• Bachelor’s degree or equivalent experience required


• Bachelor’s / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred

Experience \& Skills

• Proven experience in a similar technical service role, supported by management and customer references


• Strong customer engagement skills, particularly with laboratory staff


• Recognized technical expertise for the assigned product line


• Excellent communication and problem\-solving skills


• Strong experience using analytical tools and technical software

Impact of the Role

This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities.### What We Offer

• A collaborative, innovative, and inclusive work environment


• Continuous technical training and development


• Career growth opportunities within a global healthcare leader


• Competitive compensation and benefits package

Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.LinkedIn Version (English – Optimized)
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We’re hiring: Technical Service Specialist \| Italy
Join Abbott and help deliver reliable, high\-quality technical service that supports laboratories and improves patient outcomes.Your role* First\-line technical service (\< 4 hours)

• Planned maintenance and HW/SW upgrades (TSBs)


• Support installations and deinstallations


• Work closely with laboratory staff and internal teams

Your profile* Bachelor’s degree or equivalent experience (engineering/medical technology preferred)

• Experience in technical service roles


• Strong communication, customer focus, and problem\-solving skills

Why Abbott?* Innovation with real impact on healthcare

• Continuous learning and development


• Growth opportunities in a global organization

Apply now and make a difference with Abbott.

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