Technical Service Engineer - Madrid area
Dover Imaging \& Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem\-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking \& coding, consumer engagement, product traceability, authentication, and digital textile printing markets.
With more than 40 offices and over 3,000 employees worldwide, DII has a presence in \+28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.
Location: Remote, Madrid area
The Role
As Field Service Engineer you will be a part of our technical service team in Spain (in your assigned area), providing technical support to our local customers.
You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
What you will do:
- Perform pre\-installations, installations, and maintenance activities for our equipment.
- Deliver technical training both internally and externally as required.
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, and billing request confirmation.
- Promote MI service solutions to maximize customer uptime and sales growth, maintaining a strong focus on customer satisfaction.
- Collaborate closely with the Sales team to build strong relationships and assist in achieving revenue targets.
- What you need to have:
- Prior experience as a Field Service Engineer or Technical Service Engineer.
- Technical qualification or degree in Electrical, Electronics, Networking, or Mechanics.
- Strong interest in emerging tech and proactive continuous learning.
- Prior experience with software and a strong understanding of software logic is highly advantageous.
- Knowledge of Vision Cameras a plus.
- Ability to technically assess situations and issues, and proactively advise on solutions.
- Capable of prioritizing and managing multiple responsibilities effectively.
- Excellent interpersonal and communication skills.
- You’ll only be the right candidate if you are aligned to our values and culture:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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