Technical Service Engineer
Dover Imaging \& Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem\-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking \& coding, consumer engagement, product traceability, authentication, and digital textile printing markets.
With more than 40 offices and over 3,000 employees worldwide, DII has a presence in \+28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.
The Role:
As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
This is a field\-based role covering customers around Yorkshire.
What you will do:
- Perform Installation, Commissioning, Service and Repair of our equipment
- Perform training, both internally and externally where needed
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
- Actively promote M\-I service products to our customers
- Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
- Build strong relationships with our customers by delivering first class customer service
- Attend technical training to continuously develop product knowledge and skills
- Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
- Full UK Driving License
- Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
- Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
- Proficient in managing multiple tasks simultaneously without compromising quality
- Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
- You’ll only be the right candidate if you are aligned to our values and culture:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
Location: Bradford/Leeds
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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