Technical Sales Advisor

Are you looking to work for a successful family business, which is an established manufacturer in the Classic Automotive sector? Come and join the team at Burlen Ltd!

Burlen is committed to supporting the successful candidate through a comprehensive training and development programme. Full training will be provided on our products, systems, restoration services, and customer service processes. The programme includes structured onboarding, hands\-on product training, mentoring from experienced team members, and ongoing development to build technical knowledge and confidence within the role.

Previous experience in a similar role is beneficial; however, candidates with a strong interest in automotive engineering, excellent customer service skills, and a willingness to learn will be fully supported in developing the knowledge required to succeed.

Job Purpose:

To provide exceptional customer service and technical support to retail and trade customers, ensuring accurate order processing, effective product advice, and the promotion of Burlen products and services. The role requires a strong understanding of automotive and mechanical components, excellent communication skills, and a commitment to delivering a high\-quality customer experience.

Key Responsibilities:

Customer Service \& Sales:

• Respond promptly and professionally to customer enquiries via telephone, email, and other communication channels.


• Provide technical advice and product guidance to retail and trade customers, supporting informed purchasing decisions.


• Promote relevant products, upgrades, and alternative solutions to maximise sales opportunities and customer satisfaction.


• Advise customers on restoration services, product availability, lead times, and returns procedures.


• Maintain a high standard of customer service at all times.

• Accurately enter customer orders onto the company computer system.


• Process customer orders efficiently through to completion.


• Proactively communicate any order delays, stock shortages, or unavailable parts to customers.


• Ensure all customer records and order information are maintained accurately.

• Develop and maintain detailed knowledge of Burlen products and services.


• Provide technical assistance and troubleshooting support where appropriate.


• Support and assist Sales Assistants in developing product and mechanical knowledge.


• Liaise with the Marketing Department regarding technical information, product data, and customer feedback.

• Transfer customer enquiries to the appropriate department when required.


• Adhere to office procedures and workflow schedules relating to work passed to the Warehouse.


• Escalate significant customer issues or concerns to the Customer Service Manager promptly.

• Assist other departments during periods of increased workload.


• Report unsafe working practices, hazards, or faulty equipment immediately.


• Comply with all company policies, procedures, and terms and conditions of employment.

• Previous experience in a customer service, sales, or technical support environment.


• Strong mechanical aptitude and understanding of automotive components.


• Excellent verbal and written communication skills.


• Ability to explain technical information clearly to customers with varying levels of knowledge.


• Good IT skills and experience using order processing or CRM systems.


• Strong organisational skills and attention to detail.


• Ability to prioritise workload and work effectively in a fast\-paced environment.

• Experience within the automotive, engineering, classic vehicle, or parts supply industry.


• Knowledge of carburettors, fuel systems, or restoration services.


• Experience training or mentoring colleagues.

• Prompt answering of incoming telephone calls with minimal abandoned calls.


• Accurate and efficient processing of customer orders.


• Achievement and maintenance of high customer service standards.


• Timely and accurate response to customer emails and enquiries.


• Effective escalation of issues requiring management attention.


• Successful identification of upselling and cross\-selling opportunities.


• Maintenance of product knowledge and technical competence.


• Positive customer feedback and resolution of customer enquiries.

• GCSEs (or equivalent) including English and Mathematics.

• Technical, automotive, engineering, or mechanical qualification.


• Customer service or sales\-related qualifications

Benefits:

• Bereavement leave


• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• Health \& wellbeing programme


• On\-site parking


• Referral programme

• Technical sales: 1 year (preferred)

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