Technical Product Advisor

Technical Product Advisor
Sheffield | Monday–Friday (8am–5pm, with early Friday finishes) | Competitive salary

Elevation Recruitment Group’s Business Support team are exclusively partnering with a well-established and growing organisation in Sheffield to recruit a Technical Product Advisor. This is an excellent opportunity for someone who enjoys combining customer support with technical troubleshooting, product knowledge, and systems-based problem solving in a fast-paced environment.

The role as a Technical Product Advisor
This is a varied, hands-on position where you will act as a key link between customers, products, and internal technical teams, ensuring issues are resolved quickly and accurately while delivering an excellent customer experience.

Key responsibilities include:

• Handling customer enquiries via phone, email, and digital channels


• Diagnosing product and technical issues and providing clear guidance and solutions


• Managing orders, replacements, warranty claims, and complaints


• Maintaining accurate CRM records and case documentation


• Supporting system testing, UAT, and rollout activities (CRM/SAP systems)


• Working with internal teams to improve processes and system performance


• Coordinating with logistics and 3PL partners for UK/EU shipments


• Preparing and checking export documentation and supporting shipment tracking


• Logging product faults and identifying recurring issues and trends


• Supporting continuous improvement and service enhancement initiatives

About You

• Experience in a customer service or technical support environment


• Strong ability to troubleshoot and explain technical information clearly


• Confident using CRM systems (SAP or similar advantageous)


• Highly organised with strong attention to detail


• Comfortable managing multiple priorities in a fast-paced setting


• Proactive, collaborative approach with a willingness to learn


• Interest or experience in technical products or systems is beneficial

This is a great opportunity to join a supportive and forward-thinking team where you can develop both your technical and customer-facing skills while making a real impact. Get in touch with Amy Wood or Sarah Larkin for more information.

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