Technical Operations Manager
Description
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LOCATION: Pier Walk, London
SHIFT PATTERN: Mon\- Fri, 40 hours per week
SALARY: Competitive
*If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!*
ROLE OVERVIEW AND PURPOSE
The Technical operations manager is the operational lead responsible for delivering hard services across ABM’s Amazons sites throughout the UK. Fostering a “can do” culture through strong external customer relationships whilst proactively driving additional revenue sources. Nurture a working environment that encourages teamwork, creativity, wellbeing and diversity through strong leadership, role modelling of ABM values and excellent problem\-solving skills. You will be expected to prepare financial information relating to all works undertaken to evidence profitability and operational costs and deliver operational \& fiscal aspects of the contract with accurate management of the IT platform.
To foster a collaborative culture and build a strong operational platform for future growth of the account. A focus of the role is to strategically oversee all resources within the contract functions to drive efficiencies, profitability, and end to end processes, including the delivery and actual invoicing of the account. To become a trusted partner of the client by understanding their principal objectives and strategies and seeking ways to collaborate in achieving agreed goals. Providing advice and innovations on sustainable practices.
KEY RESPONSIBILITIES
- Exceptional customer relationship skills
- Track, identify and develop new opportunities, generating sales as per your individual target
- Excellent, planning, change and time management capabilities
- Ensure all opportunities are responded to in a timely manner and to a high standard
- To work closely with the Business Development team to share relationships/cross selling
- Effective, ongoing, and structured management of the Site Managers, including goal setting \& objective planning
- Ongoing Health and Safety reviews across contract portfolio
- Leadership ability and mentoring of key technical staff
- Regular reviews with Managers to always ensure full compliance
- Strong communicator across all aspects of the business
- Holding and execution of Probationary/Disciplinary hearings
- Full P\&L responsibility for your contracts
- Analytical reporting of portfolio performance
- Monthly/weekly/quarterly/annual reporting performance of portfolio fiscal performance
- Technical Support to contact management
- Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and / or longer life
- Technical background in M\&E Industry
- Proven successful working relationships with high end service providers
- Self\-motivated, decision\-making skills
- Strong leadership qualities across all levels of the business
- Commercial awareness \& business acumen
- Strong communicator and negotiation skills
- Proficient in IT Skills – MS Office, Excel \& Power Point
- Awareness of ISO9001,50001 quality management standards
- Planning and organization skills
- Strong oral \& written communication skills
- Recognised Project Management qualification
- Knowledge of sustainability matters
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