Technical Lead Audio

The Technical Lead is responsible for intermediate level set up and operation of small to large\-scale audio\-visual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager or Senior Project Manager subject to function/region.

Key Job Responsibilities

Equipment Operation

• FOH setting up and operating mixing consoles (Yamaha, Allen \& Heath, DiGiCo)


• Building RF systems (Sennheiser, Shure)


• Building and tuning PA systems from 2 speaker meeting rooms to large shows with combinations of line array and distributed point source systems (D\&B, Martin Audio, L’Acoustics)


• Setting up comms systems (RTS, Tecpro, GreenGo)


• Setting up line systems and mics for live acts


• Operating monitors for live acts


• Leading teams on builds, shows and derig


• Troubleshoot technical issues and resolve problems quickly as they arise


• Do the Right Thing \- Complies with all Company security and safety measures.


• Ensures equipment is secure from theft and/or damage when in use.


• Adhere to health and safety regulations and wear appropriate PPE.


• Report all health and safety issues to the HSE Manager or appropriate Manager onsite. Customer Service

+ Deliver World Class Service \- Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
+ Value People \- Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
+ Maintains a positive relationship with all clients through effective communication.
+ Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
+ Monitors events and checks in on customers throughout the day
+ Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.

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