Technical Administration Co-ordinator

Technical Administration Co-ordinator
Ipswich
9-5:30pm
Parking onsite
£28,000pa-£34,000pa

Key Requirements:

• You will be responsible for setting up new projects and maintain accurate project records within Salesforce


• Save key emails and documents to ensure a clear and traceable project history


• Issue project documentation to customers and clients, including:


• Specifications


• Quotations


• Survey reports


• Guarantees and warranties

Support Technical Sales Managers by:

• Requesting design information


• Formatting and issuing specifications and reports


• Ensuring all documentation is complete and ready before sending


• Upload Quality Assurance (QA) reports and scores


• Assist in coordinating defect investigations and associated documentation


• Where capacity allows, help progress quoted projects that are not actively being followed up, supporting conversion

Commercial Enablement
You will support agreed commercial activities, including:

• Booking and coordinating CPD (Continuing Professional Development) sessions


• Providing administrative support for approved installer processes, including onboarding, audits, renewals, and certification


• Scheduling installer training and maintaining accurate records


• Supporting logistics and administration for: • Corporate hospitality


• Trade and commercial events


• Booking hotels for approved commercial activity

Project & Sales Partnership

• Act as a recognised secondary point of contact for customers and clients


• Communicate clearly with customers, TSMs, and internal teams


• Proactively chase missing information and flag issues early


• Maintain a clear and accurate flow of information throughout the project lifecycle


• Ensure support is planned and purposeful rather than reactive

Quality, Process & Continuous Improvement

• Keep Salesforce and project data accurate and up to date


• Follow agreed processes and ways of working


• Highlight poor-quality inputs or ineffective handovers that cause rework


• Suggest practical improvements to reduce inefficiencies and improve workflow

Professional Conduct & Development

• Manage your workload effectively and meet agreed deadlines


• Communicate clearly and professionally


• Build knowledge of systems, processes, and project workflows


• Participate in team meetings, reviews, and continuous improvement initiatives

Skills, Experience & Behaviours

Skills & Experience:

• Experience in an administrative, coordination, or project support role


• Strong organisational skills with excellent attention to detail


• Ability to manage multiple tasks and priorities


• Clear written and verbal communication skills


• Comfortable using Microsoft 365 and CRM systems (training provided)


• A practical, problem-solving mindset

Desirable Experience

• Experience in construction, technical services, or building products


• Experience using Salesforce or similar CRM systems


• Understanding of project-based work and technical documentation

Key Behaviours

• Focus on tasks that deliver clear purpose and outcomes


• Escalate work that does not support project, customer, or commercial objectives


• Maintain high standards for accuracy, completeness, and consistency


• Challenge unclear or incomplete information rather than working around it


• Communicate proactively, flagging risks, delays, and issues early


• Support TSMs in progressing projects without undermining their ownership


• Act confidently as a professional secondary contact for customers


• Prioritise workload effectively and speak up when capacity is stretched


• Use Salesforce and other systems correctly—avoid workarounds that reduce visibility or create inefficiencies


• Identify and suggest improvements that reduce duplication, delays, and wasted effort


• Demonstrate professionalism, integrity, and respect in all interactions

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