Technical Account Manager

Accountabilities

• Own the technical relationship for enterprise customers, serving as the primary post-sales technical point of contact throughout onboarding, integration, adoption, escalation, and renewal.


• Lead complex enterprise implementations from initial onboarding through production adoption, coordinating multiple stakeholders, security reviews, change-management processes, and integrations with systems outside your direct control.


• Work closely with customer technical teams to understand their environments, identify integration requirements, resolve blockers, and ensure successful deployment and ongoing usage.


• Provide hands-on technical guidance across cloud platforms, CI/CD pipelines, developer tooling, APIs, containers, Kubernetes, identity and access, logging, and issue diagnosis.


• Act as a trusted advisor to senior customer stakeholders, including security and technology leaders, and communicate technical concepts and business impact clearly at executive level.


• Run structured customer business reviews that demonstrate adoption, outcomes, risks, opportunities, and priorities, making the time valuable for customer executives.


• Manage technical escalations and coordinate with Engineering and other internal teams to diagnose issues, prioritize solutions, and maintain customer confidence.


• Drive adoption and expansion by identifying opportunities to increase platform usage, improve customer outcomes, and address gaps in the customer journey.


• Build scalable post-sales processes where none currently exist, including onboarding frameworks, technical playbooks, runbooks, review cadences, escalation procedures, and renewal workflows.


• Establish repeatable operating rhythms that enable the post-sales function to scale as the customer base grows.


• Continuously improve the customer experience by identifying recurring implementation or adoption challenges and turning lessons learned into durable processes and product feedback.


• Use AI tools extensively in daily work to improve research, technical analysis, documentation, problem-solving, and operational efficiency.


• Collaborate with Sales and Engineering to create a seamless transition from pre-sales through implementation, adoption, and long-term account management.


• Operate with high ownership and sound judgment in an ambiguous, rapidly evolving environment, taking initiative without waiting for established processes or complete information.

• 5+ years of experience in Technical Account Management, Customer Success Engineering, Solutions Architecture, Professional Services, Post-Sales Consulting, or a similar customer-facing technical role supporting large enterprise customers.


• Demonstrated ownership of complex technical implementations in enterprise environments, including lengthy onboarding processes, multiple stakeholders, security and change-management reviews, and integrations with systems you do not directly control.


• Strong hands-on technical knowledge of at least several core areas, including AWS, Azure or GCP; CI/CD and developer toolchains; APIs; containers and Kubernetes; identity and access fundamentals; and log or issue diagnosis.


• Proven ability to build structure and processes from scratch, including playbooks, runbooks, review cadences, escalation procedures, and other operational frameworks.


• Strong executive presence and credibility with senior technical and security stakeholders, including the ability to communicate effectively with CISO-level audiences.


• Demonstrated ability to lead customer business reviews and translate technical progress, risks, and opportunities into clear business outcomes.


• Comfortable working across technical and commercial functions and influencing stakeholders without relying on formal authority.


• Fluent and proactive user of AI tools, with the ability to incorporate new AI capabilities quickly into day-to-day technical and customer-facing workflows.


• High agency, strong ownership, and comfort operating with ambiguity in an early-stage, rapidly changing environment.


• Excellent communication, organization, prioritization, and problem-solving skills, with the ability to manage several complex customer initiatives simultaneously.


• Cybersecurity experience in areas such as Application Security, vulnerability management, cloud security, or adjacent disciplines is strongly preferred.


• Experience as a first or early post-sales hire at a startup, particularly before or shortly after Series A, is strongly preferred.


• Exposure to enterprise security reviews, procurement processes, SOC 2 or ISO evidence handling, and data-processing requirements is preferred.


• Ability to work effectively within a distributed international team spanning Europe, North America, and other regions.

• Opportunity to become the first dedicated post-sales hire and directly shape the foundations of a growing customer-facing function.


• High level of autonomy and ownership over enterprise customer relationships, technical delivery, and post-sales strategy.


• Opportunity to work with sophisticated enterprise environments across cloud infrastructure, cybersecurity, automation, and AI.


• Direct exposure to senior technical and security stakeholders, including enterprise security leadership.


• Significant influence over the development of post-sales processes, playbooks, operating models, and customer experience.


• Opportunity to collaborate closely with experienced professionals across Engineering, Sales, and cybersecurity.


• Fast-paced, talent-dense international environment with a strong emphasis on ownership, velocity, and low-ego collaboration.


• Exposure to emerging AI technologies and practical use of AI tools in technical, operational, and customer-facing work.


• Opportunity to contribute to solutions addressing complex cybersecurity and enterprise resilience challenges.


• Professional growth through broad responsibility across technical account management, customer success, implementation, and post-sales operations.


• Compensation and additional benefits are determined by the hiring company and will be discussed during the recruitment process.

Deze vacature komt van Lever. Originele vacature bekijken ↗