Technical Account Manager - Hospital (m/f/d)

Why voize? Because we’re more than just a job!
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At voize, we believe the greatest gift to frontline workers is time \- time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology \- we amplify their impact.

Our mission is backed with $50M in Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator, and other leading VCs. Today, 2,000\+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first\-in\-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Be the technical partner our hospital customers trust
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As Technical Account Manager \- Hospital, you will own the technical relationship with a portfolio of our strategic hospital customers. You will understand their systems, infrastructure, integrations, and stakeholders, and support them from go\-live through releases and renewals; ensuring voize runs reliably across wards, sites, and clinical workflows. Your success will be measured by trust, retention, and long\-term customer outcomes.

Your Daily Business \- No two days are alike
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• Own the technical relationship with a portfolio of hospitals and hospital groups, building a deep understanding of their HIS/KIS setup, infrastructure, clinical workflows, open topics, and key stakeholders


• Maintain a technical account plan for every customer, covering integrations, deployment architecture, security requirements, planned changes, open risks, and upcoming rollout waves


• Lead release pre\-briefings and technical reviews, helping customers assess the impact of changes across systems before they affect clinical operations


• Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the technical and organizational context needed to accelerate resolution


• Identify recurring themes across hospital customers and turn them into actionable feedback for Product and Engineering, improving reliability, integrations, and rollout readiness

• Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS, health tech, or hospital IT


• Hands\-on technical knowledge of integrations, APIs, logs, networks, identity and access management, and device or MDM setups; familiarity with healthcare interoperability standards such as HL7 or FHIR is a plus


• Great communication skills across technical, clinical, and executive audiences, from discussing an interface with hospital IT to aligning on a rollout with nursing leadership or senior management


• A structured, calm approach to managing complex organizations, multiple sites, and open topics simultaneously, supported by data that demonstrates progress and impact


• Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on\-site support; experience with hospital information systems is a plus

• We are a fast\-growing startup, which means you will tackle meaningful challenges, grow quickly, and make a real impact by giving frontline workers more time for people


• Become a co\-creator of our success with stock options


• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany


• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off\-sites, access to learning platforms such as Blinkist and Audible, and free language courses


• You decide when you work best, with flexible working hours and a strong hybrid setup

We look forward to your application and can’t wait to meet you \- no matter who you are or what background you have!

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