Technical Account Manager
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.
Contentsquare is looking for a Technical Account Manager (TAM) to join our team in France and help provide white-glove support for our marquee customers in the EMEA Region. Contentsquare’s TAM’s are technically skilled, love working with customers, well organised, detail oriented and creative thinkers. You will have the opportunity to interface with our marquee customers while working on challenging problems and managing complex projects.
What you will be doing
- Working directly with a handful of marquee accounts, focusing on ensuring their ongoing success with our company
- Hosting recurring meetings for your customers
- Acting as an internal champion for your customers with all Contentsquare teams
- Handling standard escalation management for your accounts
- Acting as a product adoption expert for your customers, including running sessions for them to do light product education
- Helping ensure your customers are following Contentsquare best practices
- Scoping new Contentsquare projects for your customers
- Performing project management for large Contentsquare projects your customers are working on
- Contentsquare product administration and maintenance assistance
- Providing Contentsquare platform configuration assistance
- Triaging critical issues in conjunction with the Customer Support team
- Creating and maintaining a customer ‘account plan’, including documentation on key areas of your customer’s configuration and usage details
- Creating and distributing regular reports to your customers
- 5+ years’ experience in providing customer facing support to Enterprise Accounts
- Strong communication and interpersonal skills
- Excellent written abilities and organizational skills
- Experience working with a range of customers, from individual contributors to C-levels
- You have experience with JavaScript, HTML, CSS
- Bachelor's degree in computer science/Information technology or equivalent
- Ability to work in a fast-paced startup SaaS environment
- Strong desire to teach new customers about the platform
- Experienced in working in a web-based company, SaaS environment a plus!
- Experience in JIRA, Zendesk and Salesforce a plus!
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