Technical Account Manager, Content Partnerships

What You'll Do

• Own a portfolio of enterprise podcast publishers and serve as their primary strategic and operational point of contact.


• Guide partners through onboarding, platform migrations, product launches, and new feature adoption.


• Build trusted relationships with publisher stakeholders and help them maximize the value of Spotify's podcast platform.


• Monitor account health, identify risks early, and develop proactive plans to improve adoption, retention, and overall partner success.


• Translate publisher feedback into actionable insights and partner closely with Product and Engineering teams to improve the platform experience.


• Develop and refine scalable onboarding, activation, and engagement programs that improve partner outcomes across markets.


• Collaborate with Sales, Customer Experience, Data, and other cross-functional teams to support revenue, growth, and adoption goals.


• Contribute to process improvements, documentation, operational excellence, and knowledge sharing across the organization.

• You have 3+ years of experience in technical account management, customer success, partner management, or a similar client-facing role within a technology, SaaS, media, or digital platform environment.


• You are experienced in managing complex stakeholder relationships and can confidently navigate conversations with both business and technical audiences.


• You know how to build trust with partners, anticipate needs, and drive outcomes through proactive communication and problem-solving.


• You have a strong understanding of platform-based products and can quickly learn technical concepts and explain them clearly to non-technical audiences.


• You use data to inform decisions, identify trends, measure success, and guide strategic conversations with partners.


• You demonstrate strong judgment when balancing customer needs, business priorities, and escalation paths.


• You are comfortable working across multiple markets, time zones, and competing priorities in a fast-paced environment.


• You communicate clearly and effectively, whether in writing, presentations, or high-stakes conversations.


• You have experience working with podcast hosting, distribution, or monetization platforms such as Megaphone, Spotify for Podcasters, or similar products.


• You are familiar with digital audio advertising concepts, including dynamic ad insertion (DAI), DSPs, SSPs, or programmatic advertising.


• You have experience supporting partners within a scaled or tiered account management model.

• This role is based in London.


• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.

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