Tech Support/System Engineer

Tasks \& Responsibilities
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Functional

• Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems


• Providing support to customers and troubleshooting


• Providing service and calibration of welding equipment


• Safety test and weld test after repair and servicing


• Providing technical support for the introduction of new products/systems/processes into the market


• Providing email and telephone support for technical and welding queries/problems


• Providing pre\-sales and after\-sales support to the sales team and customers


• Providing support to demonstrations of welding equipment


• Assisting with events (trade fairs, seminars, etc.)


• Assisting with stock control

• Technical experience preferably on technical support of electrical equipment


• Electrical engineering qualification


• IT skills including Microsoft office suite (Excel \& Word)


• Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage


• Sales minded/ good customer communication skills


• Good communication skills and knowledge transfer abilities


• Team worker


• Flexibility (working hours and tasks arranged to suit customer requirements)


• Customer orientated attitude with professional approach to clients

• Fluent English (spoken and written)


• German would be an advantage but not essential.

• Travel UK and Ireland daily, weekly


• Occasional travel overseas for business and training.

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