Team Support Advisor
Welsh Speaking Team Support Advisor
Llandudno Junction
£15.10ph
Temporary Contract - 3 Months Minimum
Likely Extension
Welsh Language Essential
Are you a confident Welsh speaker with excellent customer service skills and strong IT confidence? We're recruiting on behalf of a government body for a temporary Team Support Advisor to join a busy frontline support team.This is a varied role where you'll act as the first point of contact for members of the public and businesses, providing information, guidance, technical support and signposting through a range of channels including telephone, email and online systems.
What you'll be doing:
- Handling customer enquiries in both Welsh and English
- Providing first-line support for digital services, including password resets and account access issues
- Diagnosing customer needs and resolving enquiries at first point of contact where possible
- Escalating more complex issues to specialist teams
- Updating and maintaining accurate records using CRM systems
- Conducting research and providing information to customers and businesses
- Referring customers to relevant support services and external organisations where appropriate
- Building positive relationships with internal and external stakeholders
- Supporting a high-volume contact environment while maintaining excellent service standards
Fluent Welsh and English language skills (spoken and written)
Previous customer service, contact centre or helpdesk experience
Strong IT skills and confidence using multiple systems
Excellent communication and problem-solving abilities
Ability to manage a busy workload and prioritise effectively
Accurate administration and data entry skills
Desirable:
- Experience supporting business customers
- Understanding of challenges faced by business owners and managers
- Experience working within a public sector, advice or support environment
Home-based working primarily with monthly team hubs in the Llandudno Junction office
Immediate start available
Initial 3-month contract with strong likelihood of extension
Meaningful role supporting individuals and businesses across Wales
Opportunity to gain experience within a government body £15.10ph pay rate for a 37-hour working week.
Interested? Apply today or contact the team for more information.
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