Team Manager - Operations - Burton

Team
In Store
Store
Burton
Location
Burton\-on\-trent, Staffordshire
Contract type
Permanent
Position type
Full Time
Salary
Competitive \+ Benefits
Closing date: 16th June 2026

• Intro


• About the role


• Meet the Team


• Our Support


• Benefits


• Colleague Networks


• How to Apply

How We Hire
---------------

Everyone is welcome at M\&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M\&S, that individuality has the potential to make waves.

About the role
------------------

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary
Team Manager \- Cafe \& Ops \- UK
All the details
Team Manager

Join M\&S as a Team Manager in Operations, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back\-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people\-first leaders who thrive in fast\-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five\-star service


• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver


• Clear ownership of standards, safety, availability and operational excellence


• Strong commercial results driven by insight, pace and great leadership


• A culture where people feel valued, developed and excited to grow with M\&S

What we’re looking for

• Proven experience leading teams in a fast\-paced retail or customer\-focused environment


• Strong commercial awareness with the confidence to use data and insight to drive results


• The ability to coach, develop and performance\-manage with clarity and empathy


• Confidence having constructive, sometimes difficult conversations


• A resilient, adaptable mindset with the energy to lead through change


• Digital confidence and a willingness to embrace new ways of working


• A natural role model for great service, inclusion and M\&S behavior's


• This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.

Are you ready for it? Take Your Marks and apply today.

\#LI\-DB1
Meet the Team
-----------------

Our Support
---------------

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part\-time working, a 4\-day compressed week, or to job share if it’s in the best interests of everyone.

Benefits
------------

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

• Wellbeing hub


• ### Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

• Giving back


• ### Giving back

Support your favourite charities by donating through your pay or even volunteering for them.

• Pay


• ### Pay

Earn a competitive salary.

• Colleague discount


• ### Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M\&S products and many of our third\-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.

• Time off


• ### Time off

Competitive holiday entitlement with the potential to buy extra holiday days.

• Life assurance


• ### Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).

• Workplace savings


• ### Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.

• My Choices


• ### My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.

• Cycle to work


• ### Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.

• Smart tech


• ### Smart tech

Buy the latest technology with interest\-free financing directly from your salary.

• Family friendly policy


• ### Family friendly policy

Industry\-leading maternity, paternity, adoption and neo\-natal policies, providing support and flexibility for you and your family.

• Wellbeing hub


• Giving back


• Pay


• Colleague discount


• Time off


• Life assurance


• Workplace savings


• My Choices


• Cycle to work


• Smart tech


• Family friendly policy

Colleague Networks
----------------------

We want you to feel supported, no matter what.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.

LGBTQ\+ Network

Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Gender Equality Network

Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Family \& Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.

LGBTQ\+ Network

Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Gender Equality Network

Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Family \& Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.

LGBTQ\+ Network

Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Gender Equality Network

Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Family \& Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

End of slider Colleague Networks carousel
How to Apply
----------------

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application
Fill in our short application form and hit submit.

Online assessment
We’ll invite you to take part in an online assessment. This could be before or after your interview.

In\-person assessment centre
We’ll invite you to an in\-person assessment centre or an interview. This proce

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