Team Leader - Front of House - Pret a Manger

Pret A Manger \- Shift Leader \- Front of House

THE RIGHT PRET PEOPLE

Support and coach the team to ensure they reach their potential in both the shop and kitchen

Support the training pathways to ensure training happens on time

Lead by example and be hands\-on when required

Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities

Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

Lead the Speed of Service principles

To ensure the team consistently follows the 6 Key Pointsof Service

Follow the MBWA principles

Empower the team to deliver engaging Joy of Pret activities

Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous

Ensure the Coffee Calling System is followed efficiently

To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

To ensure the team consistently delivers delicious food by following the 6 Key Points of Production

To ensure the 11\-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled

To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness

Ensure How to Cards are used and followed consistently to deliver Pret standards

Ensure Line Checks are carried out successfully and any improvement needs actioned

To ensure no Made to Sell (MTS) rejects are on display in our Langars

To continually develop the team’s knowledge about the quality of our food and coffee

To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

WELL\-LOVED SHOP

To make sure Food Safety and Health \& Safety Standards are consistently followed to maintain the safety of the team and customers

To ensure that all safety checks are correctly monitored and recorded

To take corrective action immediately on issues that affect customers, the team or sales

To ensure the shop is clean, safe and the equipment is always well maintained

To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes

To demonstrate due diligence and report and escalate any quality issues

SHOP PROFITABILITY

To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering\& Production)

Carry out ordering accurately and in line with the business needs

Lead, monitor and follow up on customer service requirements

To ensure good stock control by following the 7 Steps of Unaccounted

To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety

To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

Support the execution of successful food launches

Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met

To support Marketplace opportunities

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