via ats_greenhouse · 27 May 2026 ·10 days ago

Team Leader Casualty Claims

goremutualinsurance
Cambridge
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<div class="content-intro"><p> </p>
<p style="text-align: center;">At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.</p>
<p style="text-align: center;">Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property &amp; Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.</p>
<p style="text-align: center;">Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.</p></div><p><span class="TextRun SCXW20105323 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW20105323 BCX8">The Casualty Claims Team Leader supports and guides a team of 6–8 claims professionals</span><span class="NormalTextRun SCXW20105323 BCX8">, each with varying skills and responsibilities, </span><span class="NormalTextRun SCXW20105323 BCX8">to ensure casualty claims are handled efficiently, accurately, and in full compliance with internal processes, regulations, and service standards. The role focuses on developing and empowering team members, fostering a collaborative and accountable environment, and providing clear direction and coaching so each person can perform at their best. By building strong relationships, removing obstacles, and maintaining consistent oversight, the Leader drives high</span></span><span class="NoBreakHyphenBlob BlobObject DragDrop SCXW20105323 BCX8">‑</span><span class="TextRun SCXW20105323 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW20105323 BCX8">quality claims outcomes, operational consistency, and exceptional service for customers, broker partners, and internal stakeholders.</span></span><span class="EOP SCXW20105323 BCX8" data-ccp-props="{"134245418":true,"335559685":-794}"> </span></p>
<p><strong>What will you do?</strong></p>
<p><strong><span data-contrast="auto">Team management and Development</span></strong></p>
<ul>
<li><span data-contrast="auto"> </span><span data-contrast="auto">Lead, coach, and develop a team of Casualty adjusters to ensure high performance and professional growth. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Create individualized performance and development plans to drive results based on each individual adjusters’ role and level of development</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Review Productivity Metrics with adjusters to ensure strong results</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Support design and implementation of adjuster training and skills development</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"><strong><span class="TextRun SCXW158352095 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW158352095 BCX8">Operational Performance</span></span></strong></span></p>
<ul>
<li><span data-contrast="auto">Manage workflow, caseload distribution, and team productivity to meet service level agreements and key performance indicators.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Quality assurance: monitoring of claim files and review with adjuster to maintain accuracy, consistency and internal standards regarding investigation, negotiation and settlement decisions and documentation</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"><strong><span class="TextRun SCXW84187621 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW84187621 BCX8">Complex Claims Resolution</span></span></strong></span></p>
<ul>
<li><span data-contrast="auto">Handle escalated claims, disputed adjuster decisions, and technical coverage issues requiring senior-level expertise and decision-making. </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Ensure compliance with Insurance Act, multi-provincial regulations and various Litigation standards</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"><strong><span class="TextRun SCXW123303522 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW123303522 BCX8">Project Management</span><span class="NormalTextRun SCXW123303522 BCX8"> </span></span><span class="EOP SCXW123303522 BCX8" data-ccp-props="{}"> </span></strong></span></p>
<ul>
<li><span data-contrast="auto">Support, design and role out of Casualty specific initiatives</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Often Leaders are involved in hands on development of smaller projects lead by Business Management team</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"><strong> </strong><strong>What will you need to succeed?</strong></span></p>
<ul>
<li><span data-contrast="auto">Community college degree and CIP, FCIP or CRM designations an asset</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Minimum 10 years as senior casualty file handling experience required</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Prior experience in mentoring and technical evaluation</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Proficient in investigation, evaluation, negotiation and settlement of claims</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Expert understanding of tort law, insurance policies and contracts and litigation process</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Expert understanding of medical record analysis, terminology and strong knowledge of human anatomy</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Risk mitigation and cost-control strategies </span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">1+ years of previous leadership or formal team mentoring experience</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Effective Communication: written and spoken</span><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Critical Judgement and Decision Making </span><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Resilience, attention to detail</span><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"> with s</span><span data-contrast="auto">trong problem-solving skills</span><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Strong organization and time management skills</span><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Detail oriented with high focus on quality</span><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">High level problem solving and investigative skills</span><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Expert level Claims Investigation, Negotiation, Evaluation and Settlement skills</span><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">High level ability to interpret Medical reports and assess nature/extent of injuries to predict outcomes</span><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Knowledge of various Dispute and Litigation Management processes, regulations and tribunals across Canada and USA</span><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"> </span></li>
<li><span data-contrast="auto">Mentoring and Coaching skills</span><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"> </span></li>
</ul>
<p><span style="color: rgb(255, 255, 255);" data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}">#LI-Hybrid</span></p>
<p><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"></span></p>
<p>The expected base salary range for this position is $81,000 - $131,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.</p>
<p>Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.</p>
<p>Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.</p>
<p><span data-ccp-props="{"469777462":[0],"469777927":[0],"469777928":[1]}"></span></p>
<p><span data-ccp-props="{}"> </span></p><div class="content-conclusion"><p style="text-align: left;"><strong><em>This posting pertains to an existing vacancy that is actively being filled.</em></strong></p>
<p style="text-align: center;"> </p>
<p style="text-align: center;"><strong>Accessibility for applicants</strong></p>
<p style="text-align: center;">Gore Mutual Insurance C

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