T3 Developer Support Agent for Social Media - Russian speaker m/f/X

You are Russian speaker and you are a Social Media addict? We are recruiting T3 Developer Support Agent \- Russian speaking to Lisbon in Portugal

Your working day :

Developer Support Agent helps developers using tool by resolving issues, managing escalations, and providing clear communication and detailed research. The support team ensures developers receive timely and effective assistance to maintain and improve their apps. Support is provided by email and chat.

• Manage and solve all escalations/appeals from developers regarding actions taken on their apps;


• Take complex issues and simplify them to create succinct summaries over email, ticketing software, and chat to clearly communicate with Developers and/or teammates;


• Conduct research with high attention to detail and advanced comprehension skills;


• Be comfortable with multi\-tasking and complex decision\-making;


• Be an expert communicator who masters the app store's policies and exhibits developer (end\-customer) empathy;


• Review, maintain, and curate data. Proofread and review documents suitable for publishing.

• Fluent in Russian \& good English


• 1\-2 years experience in Technical Support


• Great communication


• Aptitude for problem\-solving


• Excellent communication skills: verbal, written, listening skills


• High school diploma or equivalent (mandatory)


• Valid work permit in Portugal

• ✅ 12\-month renewable contract


• ✅ Work in office in sunny Oeiras (Lagos Park)


• ✅ Initial training during 4 weeks


• ✅ Work schedule : Monday to Friday between 7am to 7pm // 8h per day with 2 days off per week // Rotating shift \& Weekends off


• ✅ Private Heathcare \& Dentalcare from contract signature


• ✅ Stable work and career progression;


• ✅ Great activities

• Airport Pick\-up


• Flight refund after 9 month in the company


• Accommodation in a room in a flat shared with others employees

Job Type: Full\-time

Ability to commute/relocate:

• Lisboa, Distrito de Lisboa: Reliably commute or willing to relocate with an employer\-provided relocation package (Preferred)

• High school or equivalent (Preferred)

• Troubleshooting: 1 year (Preferred)

• English fluent B2 (Required)


• Russian fluent C2 (Required)

• Work Permit in Portugal (Required)

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