Systems Service Engineer

Job Description

We are looking for a Systems Service Engineer to join our DSI Europe team and support the installation, service, and optimization of our advanced Thermal\-Mechanical Physical Simulation systems (Gleeble).

In this role, you will work closely with customers across Europe (and occasionally globally), ensuring high system performance and delivering a high\-quality service experience. The position offers a combination of hands\-on technical work, customer interaction, and continuous learning.

Key Responsibilities

• Install, commission, and service systems at customer sites


• Perform customer acceptance tests and ensure successful system handover


• Troubleshoot, diagnose, and resolve system and performance issues in the field


• Calibrate, upgrade, and repair systems to ensure optimal functionality


• Deliver technical training to customers, both on\-site and in\-house


• Support testing activities and validate system performance


• Maintain accurate service reports and equipment documentation


• Contribute to the development of customer\-facing documentation and process improvements


• Collaborate with cross\-functional teams and support new product or feature development


• Continuously develop technical expertise and adapt to new technologies

Requirements

Education \& Experience

• Bachelor’s degree in Electrical Engineering or a related field


• Minimum 3 years of experience in a global, technology\-driven environment


• Experience working with international teams and customers


• Willingness to travel frequently (50%\+), primarily across Europe

• Strong troubleshooting skills with the ability to understand complex systems and wiring diagrams


• Hands\-on experience with tools such as multimeter and oscilloscope


• Proficiency in MS Office applications


• Valid driving license

• Strong customer focus and service orientation


• Excellent communication skills in English (German is an advantage)


• Ability to work independently with a high level of ownership


• Structured, organized, and detail\-oriented working style


• Team player with a proactive and solution\-oriented mindset


• Ability to work effectively under pressure and manage changing priorities

Europe

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