via indeed · 29 May 2026 ·8 days ago

Systems Engineer 1st Line

Blackburn with Darwen Council
Blackburn With Darwen Full-time
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Job descriptionTerms \& Conditions: 37 Hours, Full Time, Permanent

Department: IT – Service Desk

Closing Date: 15th June 2026

Shortlisting Dates: w/c 22nd June 2026

Interview Date: w/c 29th June 2026

About the Role

Are you passionate about delivering outstanding IT support and making a real impact through delivering technology? Join our dynamic IT team as a Systems Engineer 1st Line, where you’ll be the first point of contact for technical support and play a key role in supporting our IT Service Desk.

Key Responsibilities

Service Desk:

  • Act as the first point of contact for IT queries via phone, email, and ticketing system.

  • Diagnose and resolve hardware, software, and network issues, escalating where necessary.

  • Log and track incidents and service requests, ensuring timely updates and resolutions.

  • Support user account management, including password resets and access permissions.

  • Install, configure, and maintain desktops, laptops, printers, and mobile devices.

  • Assist with onboarding and offboarding, including equipment setup and recovery.

  • Maintain and update IT asset registers.

What We’re Looking For
  • Experience in a 1st line IT support or service desk environment.

  • Strong troubleshooting skills across hardware, software, and networks.

  • Excellent communication and customer service skills.

  • Ability to work collaboratively and contribute to continuous improvement.

  • Commitment to our values: Trust, Respect, Ambition, Collaboration, and Kindness.

Additional Information
  • Participation in out\-of\-hours and on\-call support may be required.

  • This role may involve working with children or vulnerable adults; a DBS check will be required.


Job details
---------------

Job reference
REQ05020
Date posted
18/05/2026
Application closing date
15/06/2026
Location
Blackburn with Darwen
Salary
Grade D SCP 5\-8, £25,583 \- £26,824 per annum
Package
Flexi Time
Contractual hours
37
Basis
Full time
Job category/type
Council

This listing is from indeed. View original listing ↗

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