Supported Housing Services Manager

Supported Housing Services Manager Location: Luton, Bedfordshire
Salary: £40,000 - £42,000
Permanent | Full-time

We are working with a well-established not-for-profit housing association to recruit a Hostel Services Manager to lead the effective delivery and development of its supported accommodation services across Luton.

This is a key management position with responsibility for ensuring customers receive safe, secure and high-quality accommodation alongside effective, person-centred support.

The Opportunity

This is an excellent opportunity for an experienced Hostel Services Manager, Supported Housing Manager or Housing Services Manager to take ownership of a key service, lead a dedicated team and help shape the future delivery of supported accommodation.If you are looking for a role where you can make a genuine difference to customers while driving operational performance and service improvement, we would be keen to hear from you.

The Role As Supported Housing Services Manager, you will:

• Lead, manage and develop a team of Team Leaders, Coordinators and Support Coaches.


• Have overall oversight of the safe, secure and effective management of supported accommodation.


• Promote a trauma-informed and psychologically informed approach across the service.


• Set clear objectives and performance measures, driving accountability and continuous improvement.


• Monitor key performance indicators including voids, rent collection, arrears, customer satisfaction and tenancy sustainment.


• Ensure safeguarding concerns, complaints and operational risks are managed effectively.


• Maintain high standards of housing management, support delivery, record keeping and internal auditing.


• Work closely with Finance, Property and Housing teams to ensure effective management of income, repairs, compliance and voids.


• Build strong relationships with local authorities, community organisations, partner agencies and external stakeholders.


• Identify opportunities for grants, tenders and service development, supporting bids and submissions where appropriate.


• Ensure services comply with relevant legislation, regulation, policies and best practice.


• Take accountability for service budgets, income management and financial performance.


• Produce regular performance reports, identifying areas for improvement and taking appropriate action.


• Contribute to the wider Homes with Support strategy and organisational objectives.

• Experience managing supported housing, hostel or similar services.


• Proven experience of leading, motivating and developing teams.


• Strong knowledge of housing management, tenancy sustainment and safeguarding.


• Experience managing budgets, KPIs, performance and operational risk.


• A good understanding of relevant housing legislation, regulation and best practice.


• Experience working with local authorities and external support agencies.


• Excellent written and verbal communication skills.


• A proactive, organised and solutions-focused approach.


• Resilience and the ability to manage complex and challenging situations.


• A genuine commitment to delivering excellent customer service and positive outcomes.

If you're an ambitious housing profesisonal looking to make a lasting impact within a values-driven housing association, we'd love to hear from you.
For a confidential discussion and further information, please contact

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