via Indeed · 25 September 2026 ·1 day ago

Support Worker - Day Shifts

New Leaf Healthcare Services
Wolverhampton Full-time
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New Leaf provides a "home from home" for young people aged 16–17 in Ofsted\-regulated supported accommodation. Many of the young people we support have experienced trauma, neglect, abuse, exploitation and/or risk of homelessness. Our approach is trauma\-informed, relationship\-based and focused on outcomes. The young person's voice is central to everything we do.

The Role

We are recruiting Day Support Workers to join our Wolverhampton team. Shifts run from 08:00 to 20:00\. You will support young people to build the skills they need for adulthood, including practical life skills, emotional resilience, healthy routines and positive decision\-making, while keeping their home clean, safe, stable and respectful.

Your consistency, boundaries and day\-to\-day support can help a young person move from crisis and uncertainty to stability, confidence and independence.

This role suits someone who stays calm under pressure, is clear with boundaries and is committed to high\-quality practice.

Key Responsibilities

*Independent living and daily support*

  • Support young people to build independence skills, including cooking, budgeting, shopping, keeping their space clean and safe, and getting ready for their own tenancy.

  • Encourage positive routines and structure that support stability and progress.

  • You will be responsible for keeping the house clean, tidy and well maintained, including leaving it clean before every handover and carrying out deep cleans twice a week, so young people live in a homely environment they can be proud of.
*Safety, safeguarding and risk management*
  • Keep the home safe and nurturing. Put risk management plans into practice and respond appropriately to safeguarding concerns.

  • Work professionally within safeguarding frameworks, recording and reporting concerns promptly and accurately.
*Health, wellbeing and access to services*
  • Support young people to register with essential services such as a GP, dentist, optician and other relevant health services.

  • Go with young people to appointments where needed, building their confidence so they can gradually book and attend appointments on their own.
*Education, training and employability*
  • Encourage and support young people to take part in education, training, volunteering and employment.

  • Promote positive use of time and involvement in the local community.
*Relationship\-based support*
  • Build strong, trusting professional relationships with young people, offering consistent support, encouragement and appropriate challenge.

  • Listen to and advocate for young people, and make sure their views shape the support they receive.
*Activities and development*
  • Plan and take part in activities that build life skills, confidence, social connection and independence.
*Recording, handover and professional practice*
  • Keep clear, factual and timely records, including daily notes, incidents, safeguarding concerns, outcomes and progress.

  • Give detailed handovers to waking night staff so support stays consistent.

  • Work with colleagues and professionals from other agencies (social workers, education providers, health services and others) to keep support consistent.
Practice Expectations: The Eight Key Principles

As a Support Worker at New Leaf, you will be expected to work in a way that promotes the following Eight Key Principles outlined by the National Children's Bureau:

  • Ensure that young people feel safe and secure where they live and in their wider environment.

  • Young people's voice is respected, heard and advocated for so that they can influence the support they receive.

  • Ensure that young people have confidence that the adults who support them understand them by having the right skills and working effectively together to best meet the young people's needs.

  • Provide and respect young people's own space so that they feel proud of and live in a comfortable, well\-maintained and stable accommodation.

  • Provide high\-quality, tailored support that sustains the young person's health and well\-being.

  • Foster strong, trusting and meaningful relationships with young people.

  • Support young people to learn and apply skills for independent adult living.

  • Ensure young people feel positive about their future and opportunities as a result of the support provided.
What We're Looking For

*Essential*

  • At least 12 months' experience working with young people.

  • Level 3 Diploma in Children and Young People (or equivalent).

  • Ability to work day shifts (08:00–20:00\) on a rota, as per service need, including weekends and bank holidays.

  • Strong understanding of safeguarding, professional boundaries and person\-centred support.

  • Strong IT skills and confidence using computers (you must be able to complete accurate, timely digital records and use email and online systems effectively).

  • Enhanced DBS and satisfactory references.
*Desirable*
  • Experience in supported accommodation and/or Ofsted\-regulated services.
What We Offer
  • Comprehensive induction and ongoing training

  • Performance\-related yearly increments

  • Career progression opportunities

  • A supportive team environment with clear expectations and strong practice standards

  • Work that is purposeful, measurable and genuinely life\-changing

  • Health and wellbeing programme
Apply Now

If you want a role where you can give meaningful support, hold strong boundaries and help young people build safer, more independent futures, apply to join New Leaf.

Pay: £12\.72 per hour

Benefits:

  • Casual dress

  • Free parking

  • On\-site parking

  • Referral programme
Ability to commute/relocate:
  • Wolverhampton WV10: reliably commute or plan to relocate before starting work (required)
Application question(s):
  • Can you provide references, including contact details for previous employers, for all roles in which you worked with vulnerable individuals?

  • Do you require a sponsorship?

  • Are you committed to working as per rota/service need?

  • Are you willing and able to undertake lone working as part of this role?

  • Do you have a Level 3 Diploma in Children and Young People (or equivalent)?
Education:
  • GCSE or equivalent (required)
Experience:
  • Support Worker for Young People: 1 year (required)
Language:
  • English (required)
Licence/Certification:
  • Clean Driving Licence (preferred)
Work authorisation:
  • United Kingdom (required)
Work Location: In person

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