Support Specialist – Drone Repair & After-Sales (French)

Workster is partnering with a leading international company to recruit French\-speaking Customer Support Specialists for a drone technology after\-sales project in Lisbon.

In this role, you will provide professional repair and after\-sales support for drone products, assisting customers with technical inquiries, troubleshooting, and guidance. You will ensure a positive customer experience by resolving issues efficiently, managing complaints with empathy, and contributing to continuous improvement of products and services.

Your Role

• Provide after\-sales and technical support to customers via phone, email, and chat


• Assist users with repair inquiries and troubleshooting, including guidance on product use


• Handle complaints professionally and empathetically, ensuring a high\-quality experience


• Collect and analyze customer feedback to improve product and service processes


• Collaborate with team members to achieve departmental and performance goals


• Maintain professionalism and provide timely solutions to customer issues

• Fluent French (C1/C2\) and good command of English


• 1 year experience in BPO or Tech Support


• Strong communication and interpersonal skills


• Customer\-oriented, empathetic, and solution\-focused


• Comfortable handling technical issues and guiding customers effectively


• Previous experience in customer support or technical support is a plus


• Ability to manage multiple cases in a fast\-paced environment


• Team player with a proactive and responsible attitude

• Full\-time on\-site position in Lisbon


• 40\-hour work week with 8\-hour days and 1\-hour lunch break


• Rotational shifts Monday to Sunday, 08:00 – 22:00


• Paid annual leave and public holidays with compensatory days if working on holidays


• Competitive salary package including meal allowance, holiday, and Christmas bonus


• Health insurance from day one


• Paid training and structured onboarding for the role


• Career development opportunities in technical customer support


• International and multicultural work environment


• Full support from Workster throughout the recruitment and onboarding process

Benefícios:

• Acesso à internet


• Cartão/Ticket refeição


• Seguro saúde

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