Support Medical Secretary
We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial support service to the Trauma and Orthopaedic Department at the Bristol Royal Infirmary. The successful candidate should ideally have a range of secretarial/administrative experience and skills.
The department is fast paced due to the nature of the specialty. The successful candidate will need to be able to demonstrate being a team player and working well in a multidisciplinary team.
They will be working in a busy department with other secretaries and will need the ability to work independently and manage their own workload.
As the successful candidate will be dealing with patients, relatives and other healthcare professionals on the phone/via email, applicants must have excellent communication skills and a courteous and empathetic telephone manner.
The successful candidate will need to have a good working knowledge of Microsoft Office 365\. They should also have experience of proofreading and editing.
We would welcome applications for those that meet the essential criteria for this role.
To support the Senior Medical Secretaries on a day\-to\-day basis with admin, typing of letters and overseeing of basic tasks
To liaise with and act as a point of contact for clinical and non\-clinical staff via telephone and email
To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
Returning calls promptly and keeping callers updated with information in an effective and efficient way
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward\-thinking multi\-award winning Trust and a digital exemplar committed to improving patient care, our world\-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
We would welcome applications from those who meet the essential criteria as set out in the person specification. This includes having a qualification (pass or distinction) in audio transcription, word processing or have relevant experience.
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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